Customer Success Apprentice (Intern) in London

What are you going to do:

What is PitchMe?

Every candidate has a talent and diversity of skills that employers are looking for. The problem is how to identify candidate’s capabilities and match the employer’s and candidate’s motivations. Our mission is to empower candidates to demonstrate their real abilities and knowledge allowing anyone with the relevant skillset to apply for a position regardless of their professional background.

We are a London-based and well-funded start-up. We have just recently closed our third round of funding and are growing fast. Among our customers are Miro, Revolut, Just Eat, Typeform, Intercom, etc. PitchMe is among the 20 most promising HR tech startups in Europe, and had won multiple international awards, including MIT grant.

About the role

We are looking for motivated and talented individuals to join our team. The goal is to develop a career in delivering world-class customer support. The trainee/intern will be working closely with the Head of Operations to learn how to manage concrete data, deliverables, and checkpoints that build their knowledge in working with our process and our clients. We are looking for a candidate who is happy to join us for 3 months with 20 working hours per week.

What you will be doing

• Collaborate and assist the onboarding process
• Review, update reports and verify our daily sign-ups
• Keep up-to-date key user information to ensure the user journey accordingly to our Customer Success process (Industry, Contact Person, Size, Position stages)
• Update our CRM database and make sure that customer data is accurate and reliable.
• Use our software stack to control the process from the initial activation, through to emails onboarding campaigns, and keep track of updates in their stage (CRM and campaign)

About you

• Proficient in Google Products (Drive, Sheets)
• Experience in data gathering and cleansing
• Ability to learn and adapt quickly in a rapidly changing environment
• Ability to identify customer issues and collaborate with colleagues to resolve them
• Ability to review, identify, and report issues to
• Ability to communicate problems that can affect the established process or compromised the customer satisfaction
• Ability to organize and prioritize to ensure delivery of the workload
• Capable of building strong working relationships in a collaborative setting
• Excellent communication skills

Nice-to-haves

• Keen interest in HRTech / AI industry
• Experience with CRM
• Experience in onboarding new customers into a business
• Experience with email campaigns solutions

Benefits

• A bucketful of challenging problems to solve, so hopefully that's your thing!
• Have the freedom to choose WHAT and HOW to do it!
• Stylish office in Central London
• Hybrid working model - if you want to come and banter with your colleagues, that’s cool. Or if you want to stay home, that’s cool too!

What we offer:

• A bucketful of challenging problems to solve, so hopefully that's your thing!
• Have the freedom to choose WHAT and HOW to do it!
• Stylish office in Central London
• Hybrid working model - if you want to come and banter with your colleagues, that’s cool. Or if you want to stay home, that’s cool too!
• Great opportunity to take your first steps as a Customer Success Manager within AI and HRTech industries

Apply

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Extra information

Status

Closed

Education Level

College

Location

London

Working hours per week

20

Type of Contract

Internships

Salary indication

£1,000 Per Month

Responsible for

Collaborate with the Head of Operations and assist the onboarding process

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English