Customer Data Analytics Manager - FTC in London

Costa Coffee – Customer Data Analytics Manager – FTC to cover Maternity

Costa has ambitious growth plans, with a vision to become the Worlds Most Loved Coffee company.  As Costa moves towards its ambition of becoming a truly global total coffee company, Data becomes increasingly important in enabling business strategies.  We have a fantastic opportunity for a Customer Data Analytics Manager to join our Consumer and Digital Analytics team to cover for a period of maternity.  This is a great opportunity for someone who is passionate about providing Data and Insight and using data for decision making.

A bit about us...

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink range, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

A bit about the role...
As a key lead in the Global Consumer Data & Digital Analytics team, this role requires a highly curious and experienced analyst, with abilities to drive key commercial insight from our loyalty and consumer data.  Your insight will contribute to Costa being a market leader in digital and loyalty analytics.

• As a relatively newly formed Global Digital team, we build trust and confidence throughout the business by providing insight and analytics to showcase value of loyalty data on acquiring and retaining customers.
• Designing, producing and delivering a range of timely insight and helping with key data requests on consumer behaviour.
• Core understanding of our data assets and supporting a range of internal business teams with
• consumer insights  (promotional uptake, segment performances, opportunities to target consumers etc).
• Work very closely with data and reporting team members, to ensure our outputs and metrics are consistent and aligned.
• Identifying new opportunities to be driving value from data and supporting our data growth in international markets.
• Ability to drive team members to thrive and push their products forward with energy and enthusiasm.
• Communicate progress to senior stakeholders and programme sponsors and beyond. Able to look for opportunities to help other teams by sharing learning and driving best practice.

A bit about you…

• Strong experience of SQL – developing consumer insights from data
• Recommend, Define and take ownership of analytical insight for Digital and Loyalty
• Understanding of key customer metrics and drivers of loyalty (segmentation, RFV, loyalty reporting etc)
• Experience of working with large amounts of data and using this data to create insight for present to the business
• Strong analysis and insight skills in a retail environment, including working with multiple sources of data
• Sound experience with delivering meaningful customer insight to support strategic business decisions, gained ideally within retail or FMCG sectors.
• Strong stakeholder management – experience managing senior stakeholders
• Good storytelling skills - Ability to adapt and present findings to the relevant audience.
• Experience of using data and insight with stakeholders to influence business decisions
• Proven communication and presentation skills
• Demonstrable advanced level MS Excel skills with VBA experience an advantage
• Experience using PowerBI to deliver reporting and analysis would be an advantage

What we can offer...

We’re on an exceptional adventure and can offer a truly purpose led career with good flexibility to suit your personal needs. In addition, you will benefit from the below:

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 25% staff discount, including endless free coffee onsite at support office
• 25 days Holidays

Location / Travel: Hybrid working Central London 2 days per week and the remainder flexible


At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.