Client Change Manager
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, improved maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services.
This role sits within the Client Change Management team who provide dedicated support to key clients in response to Client Initiated Change Requests.
We are currently seeking a professional to join our team in the role of: Client Change Manager
The Client Change Manager will be accountable for the prioritisation, planning and delivery of client changes for their assigned HSS clients, as well as the management of some team members where appropriate.
Key responsibilities will include;
- Supporting the client in the delivery of change requests, ensuring the progress of these are clearly communicated to the stakeholder throughout the process
- Writing high level client requirements and improving change request processes to deliver change to clients in an efficient and cost effective manner
- Support change reporting and MI within the team, reporting regularly and accurately
- Ensuring a holistic view of all change requests for the client is understood and managed across the different teams across Product Delivery, Technology, Client Management and Service Delivery
- Building key relationships with internal Securities Services stakeholders, ensuring that the team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project.