Full Time Customer Service Agent in Coventry

What are you going to do:

Become a Full Time Customer Service Agent in Binley near Coventry. If you enjoy providing excellent customer service experience, then you're in the right place!

As an CS Agent you are the first point of customer contact within a large manufacturing company, providing the highest possible level of customer service while making an annual salary of £22k-£23! How will you do that?

• Listening to the customer and understanding their needs;
• Negotiating and endeavouring to satisfy the customer, keeping them informed;
• Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs;
• Adhering to SLA’s/targets in place.

Some of your other responsibilities will be:

• Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met;
• Develop relationships with the External Sales Team, understanding the region and customer base;
• Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels;
• Understand product portfolio and customer offering, including any potential lead times;
• Work closely with colleagues in other departments to ensure that all customer orders are dealt with in accordance to the current customer service priorities and guidelines;
• Daily resource management of vehicle capacities in line with targets;
• Liaising with the plants, operations, planning and logistics to ensure smooth running of daily deliveries;
• Proactively resolve customer issues/complaints or changes in the requested order, keeping the customer informed;
• Excellent telephone manner required when dealing with customers.

What we offer:

• An annual salary of £22k-£23k;
• Full time hours;
• Pension scheme available;
• Opportunities for growth and progression.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Closed

Education Level

College, Secondary School, University, Other

Location

Coventry

Working hours per week

40

Type of Contract

Full-time jobs, Temporary full-time jobs

Salary indication

Between £22,000 and £23,000 Per Year

Responsible for

As a Customer Service Agent you will provide all customers with excellent service.

Profession type

Manufacturing / Industrial, Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English