Programme Manager in Edinburgh Park

Job Title: Programme Manager

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

Role Description:

The Programme Manager is an internal role and will be responsible for delivering strategic change initiatives on behalf of both Product Owners and Control Owners, ensuring change is well defined with clear requirements, benefits are understood and the initiatives are executed in time, following the agreed plan and meet expectations. The role holder is ultimately responsible for the successful delivery of the whole of the proposed change, co-ordination of the programme’s projects and management of their interdependencies.

The Programme Manager role is strategic in nature and requires the Programme Manager to articulate a programme’s strategy and objectives and assess how it will impact the business. The role will report directly to the global functional head of the Strategy, Programme and Execution function.

Responsibilities:

• Plan and design the programme in line with the Cybersecurity strategy for the business.
• Collaborate with Project Managers to define clear business outcomes, requirements and ensure these remain traceable throughout the delivery of the initiative.
• Develop business case and formally initiate change initiatives.
• Agree “contract of change” with both Product Owners and Control Owners.
• Proactively monitor the programme’s progress.
• Oversee the delivery of project outputs into operational use in order to realise the benefits of the change.
• Resolve issues and initiate corrective action as required.
• Define the programme’s governance and ensuring effective quality assurance
• Manage the programme risk and budget.
• Manage dependencies between projects.
• Facilitate the appointment of individuals to project teams.
• Oversee and support Project Managers as required.
• Ensure allocation of common resources and skills for individual projects within the programme.
• Manage and maintain clear communications with all stakeholders.
• Report the progress and benefits of the programme to all relevant stakeholders and seniors as required.
• Attend governance forums and provide programme insight to the Steering Committee

Essential Skillset/Experience:

• Experience in IT security governance and operational processes, preferably in the Financial Services industry or global corporate service provider
• Experience of programme management in a large-scale Cybersecurity Financial Services environment.
• Experience of working on global portfolios servicing businesses, functions and with regional stakeholders.
• Knowledge of Cybersecurity/ IT and some knowledge of Cyber risk and controls quantification. 
• Working knowledge of IT infrastructure, Cybersecurity, Data and Architecture environments.
• Knowledge of performance evaluation and change management principles.
• Understanding of industry standard controls frameworks (e.g. NIST FSS) and, some knowledge is beneficial but not necessary of HSBC controls estate including the Helios system.
• Understanding of project management principles and a relevant Project Management qualification (e.g. PRINCE2, Agile)
• Positive and professional attitude, team player, flexible and adaptable, open to change(s)
• Confident and takes responsibility and ownership for work and personal development.
• Previous experience of delivering an excellent customer service.

The role will be based in Edinburgh.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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