eClient Services AVP in Edinburgh

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

The role of eCS within Distribution Platforms is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.

We are currently seeking a professional to join our team in the role of – AVP eClient Services.

The purpose of the role is to ensure our clients have a seamless enablement experience on HSBC’s proprietary and non-proprietary systems

This position will be responsible for monitoring and resolving daily client issues related to various Distribution Platforms services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), Evolve CRM Platform, Customer Performance MI (revenue allocation), Symphony (Client Communication System) and Transactional FX

Responsibilities:

• Responsible for the client’s technology connectivity and their relationship with our Digital offerings
• Understanding of the front-to-back systems flow and infrastructure of HSBC
• Understanding of trading and electronic risk management capabilities of HSBC and External Markets
• Working in a very high-paced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise 
• eCS is a single Global team operating a 24 * 5.5 support model – an ability to work with and support colleagues in all locations is essential to being effective in this role

Required knowledge and experience:

• Coding Skills – VBA, SQL, Python, Java, C++, R, NLP, Alteryx, Tableau
• Strong MI & Presentation skills 
• Ability to simplify complex tasks in easy formats and communicate in a simple manner
• (Nice to have) Demonstrate product testing skills and come up with logical analysis and conclusions
• (Nice to have) Experience in a scripting language would be an added advantage to help automate parts of a process

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500