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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking an ambitious individual to join our team as an Account Manager, working together with colleagues to define, manage and achieve divisional business targets.
Role Purpose
The role of the Account Manager is to support a portfolio of clients with their day to day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.
The role is to provide first-point support for the client and their day to day banking enquiries and to provide support to their Senior Account Manager and Client Service Team Leader, where applicable, to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.
In this role, you will:
- Manage and resolve day to day queries from your portfolio and the wider team
- Establish and maintain excellent working relationships with clients and key stakeholders
- Log all work to allow for accurate Management Information (MI) and data analysis to be undertaken
- Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
- Help the Senior Account Manager and Client Service Team Leader, where applicable, identify and introduce service improvements to improve the overall client experience
- Contribute to an engagement culture within the team
- Develop and maintain a full knowledge of client products and services
- Handle complaints / escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff