Digital Trading Manager-Furniture in London

Dunelm (FTSE 250 plc) is the UK’s largest homewares retailer. A highly ambitious organisation, Dunelm is building a digitally led, consumer-focused organisation that delights customers. With over 11,000 colleagues, a leading-edge multichannel operation and 178 stores, Dunelm has ambitions to double the Group’s market share.

To give a sense of the magnitude of the opportunity, Dunelm is already proud to be the UK’s leading specialist Homewares retailer and is highly profitable and cash generative. Yet, the business only holds a fraction of the market share of the UK Homewares market, and even less market share of the UK furniture market.

The Opportunity;

Whilst there are many game-changing opportunities to capitalise on, growing our furniture business is seen as one of our key growth areas and, as such, an exciting new role has been identified as a critical enabler to this – Digital Trading Manager - Furniture.

In a market which is of similar size to the homewares market (circa £13billion) Dunelm still has a relatively low market share. Our digital channels (across Dunelm.com Home Delivery and Click and Collect, and MPOS sales made in store) will be where we expect most of the growth.

This role is key in Dunelm achieving our ambitious growth in sales and profit on furniture.

As the Digital Trading Manager for Furniture, you be commercially minded and will focus on maximising every trading opportunity on Dunelm.com.  You will also report to and work closely with the Head of Digital Furniture Growth, collaborating on projects that will drive growth across the furniture business in all our digital channels.

You will be responsible for:

•Maximising the inbound Furniture performance online for Home Delivery, Click and Collect and MPOS across all digital platforms, as well as optimising the outbound sales through initiatives to reduce cancellations and returns

•Weekly reporting on the web performance of your categories (financials & web KPI's), understanding the key drivers, being able to anticipate key opportunities/risks and create strategic actions to drive growth.

Aligned to the Dunelm values, behaviours, and leadership capabilities.

Networked Leadership 

· Building strong relationships with other teams and connecting colleagues across team boundaries

· Influencing and engaging others by using compelling language and conveying passion in your endeavours

Adaptable Leadership

· Always probing beyond the first answer and listening attentively to gain the full picture

· Creating great learning experiences for the team, with a culture of growth and development

Strategic Leadership

· Putting the customer and our purpose at the heart of communication and team objectives

· Enabling disruptive and new thinking, innovate without scepticism.

Empowering Leadership

· Being accountable for your actions and that of your team.

·Being the voice of constructive dissent to help reach better outcomes. 

We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a fully inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity.