Head of Client Services | Publishing House | London in London Area

Job description

Head of Client Services | Publishing House | London

Harmonic are delighted to be exclusively representing this dynamic, values-driven Publishing House on an exciting journey to recruit for a Head of Client Services. They are delivering impactful, insight-driven content for global clients with ambitious growth targets and a clear vision, they're looking for a Head of Client Services to lead, inspire, and drive excellence across their client partnerships and internal teams.

This pivotal role is perfect for a leader who loves autonomy, is commercially astute, and thrives on making a measurable impact on both team performance and client satisfaction.

Core Responsibilities:

• Lead the daily operations and development of the Client Services team, with up to 15 direct reports.
• Oversee project delivery, ensuring deadlines, budgets, and quality standards are consistently met.
• Proactively identify and resolve issues impacting client satisfaction or team performance.
• Own, report on and define critical KPIs.
• Build trusted relationships with senior client stakeholders, becoming their key strategic advisor.
• Optimise resources and tools to maximise efficiency and client value.
• Set clear strategic and commercial initiatives to driven revenue and improve customer experience

Who you are:

• Proven track record leading high-performing Client Services or Account Management teams, ideally within fast-growing, commercially-driven environments.
• Strong commercial acumen, able to demonstrate clear business impact and strategic thinking.
• Experienced in driving team KPIs, improving client experiences, and launching strategic initiatives with measurable outcomes.
• Highly ambitious, proactive in personal development, and passionate about achieving results.
• Charismatic communicator, capable of inspiring teams and engaging senior stakeholders.
• Agency or Publishing experience.

Culture & Environment:

• Collaborative, ambitious, and values-driven team.
• Focused on high-performance, continuous improvement, and rewarding excellence.
• Strong emphasis on personal and professional development, autonomy, and innovative thinking.

Salary: £70k - £80k

Location: London (flexible working up to 1 day WFH after probation)

Start Date: ASAP

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

20-07-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English