Patient Coordinator in Royal Tunbridge Wells

Job description

Company Description

Bella Vou is a multi-award-winning cosmetic surgery clinic in Royal Tunbridge Wells, rated Outstanding by the Care Quality Commission (CQC). We specialise in advanced local anaesthetic and general anaesthetic cosmetic surgery, as well as non-surgical aesthetic treatments.

Our reputation is built on delivering a personal, safe, and exceptional patient experience—before, during, and after surgery. We pride ourselves on offering a complete, concierge-style service, and we are looking for a detail-oriented, surgical-focused Patient Coordinator to help guide patients through their entire journey.

Role Description

• This is a full-time on-site role for a Patient Coordinator located in Royal Tunbridge Wells. Act as the dedicated point of contact for each patient, guiding them through consultations, surgical booking, and aftercare
• Manage general anaesthetic and local anaesthetic bookings, including accurate scheduling and coordination.
• Ensure timely and correct booking of all relevant appointments (e.g. Pre-assessments, post-op reviews)
• Communicate with patients empathetically, especially around cost, expectations, recovery, and procedure logistics
• Provide post-operative support, including next-day check-in calls and ongoing patient reassurance
• Accurately update and maintain records in our CRM
• Occasionally support front-of-house or reception tasks when required

What We’re Looking For

• Minimum 1 year experience in cosmetic surgery patient coordination
• Strong understanding of both general and local anaesthetic surgical procedures is desirable
• Exceptional attention to detail — e.g. Quoting, surgical notes, overnight vs day case bookings
• Excellent written and verbal communication skills, with a compassionate approach
• Ability to manage multiple patients and timelines without compromising care
• Positive, flexible team player able to work cross-functionally with admin and clinical staff
• Comfortable using booking software and confident with email/CRM systems
• Patient-focused mindset with a passion for aesthetics and surgical excellence

What We Offer

• Salary: £28,000 + monthly commission (OTE £38,000)
• 20 days’ holiday + your birthday off
• Annual staff voucher for non-surgical treatments + 90% discount on surgical treatments (after 1 year)
• Pension scheme
• In-depth training provided
• Supportive, experienced team with a passion for delivering outstanding patient care
• Regular team social events and recognition for outstanding performance

Extra information

Status

Open

Education Level

Secondary School

Location

Royal Tunbridge Wells

Type of Contract

Part-time jobs

Published at

20-07-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English