Customer Relationship Management Administrator in Bracknell

Job description

CRM Administrator (Sugar CRM)

Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTO

Job Summary

We are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.

Key Responsibilities

• Administer, configure, and maintain the company’s system to meet business needs.
• Manage user accounts, permissions, and security settings.
• Provide end-user support and training, acting as the primary point of contact for CRM-related queries.
• Maintain data integrity by performing regular data audits, cleansing, and deduplication.
• Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.
• Generate reports and dashboards to support business decision-making.
• Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.
• Document system configurations, processes, and training materials.
• Ensure CRM compliance with company policies, data protection regulations, and security standards.
• Maintain effective data flow between CRM and other systems
• Promote user adoption and support process improvements across teams and systems.

Key Requirements

• Proven experience as a CRM Administrator, specifically with Sugar CRM.
• Strong understanding of CRM principles, data management, and business processes.
• Proficiency in configuring, customising, and supporting Sugar CRM solutions.
• Experience in managing user permissions, workflows, and reporting.
• Excellent analytical and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Strong attention to detail and commitment to data quality.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively across departments.
• Experience in creating user guides, process documentation, and training materials.
• Awareness of data protection regulations (e.g., GDPR) and CRM security best practices

Desirable Skills (Not Essential but Advantageous)

• Knowledge of integration between Sugar CRM and other business systems.
• Experience with CRM data migration projects.
• Basic understanding of database principles (SQL knowledge beneficial).

Extra information

Status

Open

Education Level

Secondary School

Location

Bracknell

Type of Contract

Part-time jobs

Published at

01-08-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English