Customer Service | Luxury Interiors Brand | Stoke-on-Trent (12-month Maternity Cover) in City Of Stoke-On-Trent

Job description

Customer Service | Luxury Interiors Brand | Stoke-on-Trent (12-month Maternity Cover)

Harmonic are delighted to be working with a well-established luxury furniture company in their search for an Customer Service for a 12-month maternity cover. Growing on an international scale, this is a fantastic time to join the business and get exposure to a fast-growth and fun business.

Working alongside various members of the Sales, Operations and Marketing teams, you will gain a high level of knowledge of the products sold. The company have gained recognition in the industry due to their unique and exclusive projects.

Based in Stoke and working closely with the Sales Manager, you will be main point of contact for client queries and quotations as well as attending external meetings to discuss various projects. Our client is looking for an enthusiastic and ambitious individual who is passionate about the design industry to join their team.

Responsibilities:

• Generating orders and quotations
• Managing the end-to-end order process including providing details regarding dispatch and delivery.
• Meeting clients to discuss their brief and requirements
• Working closely with the sales and production teams to ensure a positive customer journey
• Greeting clients, running showroom tours
• Responding to client queries
• Administrative duties

What we need to see (essential):

• Previous admin experience
• Experience communicating with suppliers and clients
• Previous experience in retail, hospitality, fashion, interiors, stores
• Proactive and enthusiastic attitude
• Excellent communication skills
• A genuine interest in furniture and design

What we would like to see (bonus):

• Current experience in a Luxury Design or Furniture company
• B2b / B2c exposure would be beneficial

Salary: £28,000-£30,000 + benefits

Benefits: Socials, Summer Trips, Training, Flexibility

Start date: ASAP

Location: Stoke-on-Trent

If this role is of interest, please apply online. Due to the high volume of applications we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion.

Please feel free to share this with any friends or colleagues who may be interested.

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At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Extra information

Status

Open

Education Level

Secondary School

Location

City Of Stoke-On-Trent

Type of Contract

Part-time jobs

Published at

18-09-2025

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English