Application Support Lead in Brighton

Job description

Application Support Lead

Salary: £30,000-36,000

Location: Brighton (1 day a week onsite)

Maxwell Bond have partnered with a leading higher education provider who are on the lookout for an Application Support Lead to join the team on a permanent basis.

As Application Support Lead, you'll manage the workload within the function, ensuring incidents and service requests are triaged, prioritised and resolved, whilst line-managing the Application Support Advisor.

What you'll do as Application Support Lead:

• Resolve complex and high-impact support issues across core applications, proactively identifying trends in support requests and provide solutions for improvements.
• Monitor and maintain the helpdesk system, ensuring accurate categorisation for all support tickets.
• Work closely with Senior members of the business on any changes made to technology applications, along with end users to gather information and clarify issues.

What's in it for you:

• 25 days holiday & bank holidays
• Hybrid working - one day a week in Brighton
• Lifestyle Discounts, Healthcare & Pension

What they're looking for:

• Proven experience working in the education sector, supporting systems such as Celcat timetable, Celcat Payclaim, Salesforce CRM, Unit-e record system.
• Experience managing a helpdesk team in a fast-paced environment with strong knowledge of helpdesk/ticketing platforms.
• Strong experience handling escalated technical enquires whilst coordinating with third-party vendors and stakeholders.

• Knowledge of Jira Ticketing Management platform and experience working with SQL would be advantageous.

If you're looking to join a collaborative team where you can progress your career, apply now!!

Extra information

Status

Open

Education Level

Secondary School

Location

Brighton

Type of Contract

Part-time jobs

Published at

02-12-2025

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English