Complaints Quality Officer in Bracknell

Job description

Your new role

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

Abri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Team is also responsible for ensuring that issues that could affect other customers are identified and fed back.

The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri’s brand values and the Housing Ombudsman.

The results of quality control checks are collected through a scorecard, and individual feedback and summary results should be shared with leaders within the function regularly, to steer performance management and trainings needs. You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with Quality Assurance activity.

If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!

Extra information

Status

Open

Education Level

Secondary School

Location

Bracknell

Type of Contract

Part-time jobs

Published at

07-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English