Income Collections Officer in Epsom

Job description

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:

• Provide a comprehensive customer focused Income Management service.
• Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services.
• Represent TCH, liaising with residents and partner agencies.
• Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required.
• Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool.

Salary: £31,160

Hours: 35 hours per week

Contract: Permanent

Probation period: 6 months

Notice Period: 1 month

Applications close: Wednesday 3 December 2025

Interview date: Tuesday 9 December 2025

For more information or to apply, please click 'apply now'.

Extra information

Status

Open

Education Level

Secondary School

Location

Epsom

Type of Contract

Part-time jobs

Published at

07-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English