Job description
We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury clients retail team, specialising in Ready-to-Wear and Couture services. The ideal candidate will have extensive experience managing VICs, consistently exceeding sales targets, and driving business growth within a luxury environment.
You will be responsible for delivering a personalised and elevated client experience, maximising revenue opportunities, and representing the brand with the highest standards of professionalism, service, and product expertise.
Key Responsibilities:
Sales & Clientelling
- Drive sales and exceed targets through exceptional product knowledge and sales techniques across Ready-to-Wear and MTW categories.
- Deliver a luxury, personalised shopping experience, offering bespoke styling advice and tailored solutions based on client needs and preferences.
- Manage the full sales journey for both existing and new clients, ensuring a seamless and elevated customer experience.
- Develop strategies to maximise sales opportunities through product launches, and exclusive events.
- Maintain up-to-date knowledge of fashion trends and seasonal collections to provide informed and elevated styling recommendations.
VIC Relationship Management
- Manage and grow a portfolio of VIC clients.
- Build and maintain strong, long-term relationships with top clients through regular follow-up and personalised communication.
- Create and utilise CRM tools and clientelling strategies to track purchase history, preferences, and key dates in order to anticipate client needs and enhance engagement.
- Organise and participate in exclusive client events, fittings, and trunk shows to strengthen relationships and drive high-value sales.
Sales Leadership & Target Achievement
- Demonstrate a proven track record of exceeding sales targets and contributing to business growth.
- Consistently achieve individual and store KPIs while setting a high standard within the team.
- Support business development initiatives by identifying and nurturing new VIC opportunities through exceptional service and relationship management.
- Mentor and support junior team members in achieving their sales and clienteling goals.
Store Operations & Team Collaboration
- Work closely with store management to ensure sales strategies align with business objectives and brand standards.
- Support visual merchandising and maintain the overall store presentation in line with the luxury positioning of the brand.
- Collaborate with inventory and stock teams to ensure product availability and access to new collections.
- Provide leadership during peak trading periods, supporting client flow management and maintaining exceptional service standards.
Key Requirements
- 3+ years’ experience in luxury retail, with a strong focus on VIC management and achieving sales targets.
- Extensive knowledge of Ready-to-Wear and Made-to-Order services, with the ability to deliver tailored solutions to high-net-worth clients.
- Proven success in exceeding both individual and store-wide sales targets within a luxury retail environment.
- Exceptional clienteling skills with the ability to build and maintain long-term relationships with top-tier clients.
- Strong understanding of luxury fashion, craftsmanship, tailoring, and current market trends.
- Highly organised, proactive, and commercially driven.
- Professional, polished, and confident in delivering a world-class luxury customer experience.
- Flexible and adaptable, with availability to work weekends, evenings, and peak trading periods as required.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- London Area
- Type of Contract
- Full-time jobs
- Published at
- 24-05-2026
- Profession type
- Retail
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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