Customer Service Advisor

Job description

Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry.

The responsibilities of the Customer Service Advisor include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Hours of Work:
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.
Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30
Key Responsibilities:

• Proactively keeping customers updated on existing orders and advise of delays as necessary
• Processing orders in a timely manner on our internal CRM system
• Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co-ordinating customer returns and credits
• Ensure all internal and external customer queries are responded to in the agreed time scales
• Respond to live chat enquiries promptly and resolve efficiently
• Complete daily allocated tasks as per the Customer Services Team rota

What we offer:

• Competitive salary
• Employer matched 5% pension contribution
• Life assurance
• Discretionary annual bonus
• 25 days annual leave plus bank holidays
• Reward Gateway
• Eyecare vouchers
• Cycle to work scheme
• Employee Assistance Programme
• Sharesave
• Professional training contributions
• Calendar of wellbeing events

Please forward your CV in the first instance.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Extra information

Status

Open

Education Level

Secondary School

Location

Chichester

Type of Contract

Full-time jobs

Salary indication

£28,000 Per Month

Published at

24-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English