Community Housing Assistant

Job description

Community Housing Assistant

Earn £13.45 ph, £26,300 per annum and great benefits including Health Cash Plan

Temporary (Fixed term until 01/03/2027), full time (37.5 hpw), hybrid working

Durham

Home, a place where you belong

This is a great job opportunity to join Home Groups awesome housing team in Allocations & Lettings. Providing customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Whats in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• 800+ discounts on shops, holidays, days out, tech and more

• Instant pay access withStream

• Career path with development and excellent training package.

What youll do

• Manage Housing applications for new and existing customers in the region.

• Support housing managers with their patches to improve waiting lists and property demand.

• Handle tasks like managing voids, terminations and digital house files.

• Complete and record salesforce contacts.

• Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top Great Places to Work!

You have

• A positive, can-do attitude, stay organised and take initiative

• A real passion for delivering excellent customer service and a genuine desire to help your customers.

• Confidence working collaboratively with colleagues in other parts of the business and external partners

• Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must

• The ability to use technology to navigate our systems and update customer records

• An appreciation that this is a role where youll spend much of your time lone working.

Strongertogether

We do our best work whenwereourselves.Thatswhy inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!

The practical bits

• You'll be based in Belmont Business Park, Durham

• Hybrid role withminimum1 day in the office, 4 days working at home.

• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary

• You need to be able to drive and have access to your own vehicle insured for business purposes

• Youll need a Standard DBS check done and we pay for that

Find out more

Click APPLY NOW to see ourCommunity Housing Assistant job description, find out aboutus and for help to apply. Roles can close early, so dont wait.

For reasonable adjustments email

Extra information

Status

Open

Education Level

Secondary School

Location

Dragonville

Type of Contract

Full-time jobs

Salary indication

£13.00 Per Hour

Published at

23-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English