Service Administrator/Advisor Apprentice

Job description

A very exciting opportunity has arisen for a Service Administrator/Advisor Apprentice to join our team at our site in Roche.

This apprenticeship offers a fantastic chance to gain hands-on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day-to-day running of the service department and provide excellent customer care.

As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry-recognised qualifications and ongoing support throughout your learning journey. Skillnet will help you build the knowledge, confidence, and practical skills needed to succeed in the automotive industry and progress your career.

The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary: Apprenticeship Salary

Hours: Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch (unpaid).

Key Responsibilities:

• Meeting Customers booking their vehicles in for service.
• Answering phones and taking bookings or forward queries to colleagues.
• Responding to emails, both internal and external.
• Using a variety of software systems (data entry).
• Assisting with invoicing.
• Filling and scanning paperwork.
• Liaise with Technicians.

Ideally we are looking for:

• GCSE Maths and English.
• Experience of providing excellent customer service.
• Organised and good attention to detail.
• Motivated to learn new skills.
• Ability to work in a fast-paced environment.

In return well offer:

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship program
• Apprentice equipment scheme
• Employee Assistance Program
• Cycle to work scheme
• My Staff shop access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• On site parking (Site specific)
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On-site trainer for HGV and many other courses

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

#MadeForDAF

IND010

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Financial planning services
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• UK Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Extra information

Status

Open

Education Level

Secondary School

Location

Victoria

Type of Contract

Full-time jobs

Published at

23-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English