Store Supervisor

Job description

Your role & impact

We are looking for a full-time Store Supervisor to join our team in our first London boutique in Westfield White City.

The Store Supervisor / Key Holder plays a critical role in the day to day leadership of the Aroma-Zone store. Acting as a role model on the shop floor, they support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence.

This role carries responsibility for opening and closing the store and supporting the team during trading hours.

You role model Aroma-Zone's S-CARE values every day creating a warm, empowering, humble and service led culture where every customer feels seen and every team member feels supported. As a frontline leader, you help build a positive, inclusive environment rooted in care, transparency, learning and wellbeing.

Customer Experience & Brand Ambassadorship

• Deliver an outstanding, warm and educational customer experience at all times
• Act as a true Aroma-Zone brand ambassador, confidently explaining ingredients, routine and benefits
• Support the team in offering personalised advice and building trust with customers

Team Support & Leadership

• Support the Store Manager in motivating, coaching and developing the store team
• Lead shifts with confidence, setting the pace and energy of the shop floor
• Support onboarding and training of new team members, particularly on product knowledge and routines
• Act as a first point of contact for the new team during shifts, resolving issues with professionalism and care

Commercial Performance

• Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion
• Actively encourage selling of routines, hero products and seasonal launches
• Identify opportunities to improve performance and feedback insights to the Store Manager
• Support in-store events, workshops and brand activations

Operations & Key Holder Responsibilities

• Open and close the store in line with company procedures
• Ensure cash handling, till operations and end of day processes are followed accurately
• Support stock management including deliveries, replenishment and stock accuracy
• Ensure health & safety, security and operational standards are maintained at all times

Communication & Collaboration

• Ensure clear communication between store team and management
• Cascade key messages, promotions and new product information to the team
• Provide regular feedback on customer insights, product feedback and team needs

Your strengths

• Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail
• Strong operational and organisational skills - you love keeping things running like clockwork
• Confidence in cash handling, stock control and health & safety practices
• Ability to lead by example and motivate a diverse team
• A commercial mindset - you understand how operations impact sales and service
• Excellent problem-solving skills and calmness under pressure
• Confident using Excel
• Service-minded with excellent communication skills
• Customer focused and satisfaction driven in every interaction
• Flexible and adaptable, always ready to meet evolving store needs

Benefits

• Discounts on Aroma-Zone products
• Discretionary bonus & commission schemes
• Company Pension scheme

✨ Why join Aroma-Zone?

This is a rare chance to shape the UK launch of a much-loved French brand, make a positive impact on people and the planet, and grow with a purpose-led company that celebrates simplicity, authenticity, and kindness.

At Aroma-Zone, we believe diverse perspectives make us stronger and are committed to fostering an inclusive environment where everyone can thrive.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

24-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English