Cloud Specialist in London

Job description

The role is part of the Costa IT Operations Infrastructure Management team, responsible for technical governance and assurance of all components of infrastructure.

In this role you will be contributing to the cloud infrastructure strategy for IT to deliver to the evolving and growing demands of the Costa business. for driving adoption and consumption of Costa’s cloud infrastructure and working closely with the Infrastructure Manager and the Cloud Hosting Manager to ensure the use of cloud services is in line with our standards and principles.


A bit about us...

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers amazing coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink products, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth and innovation

A bit about the role...

Reporting to the Infrastructure Manager, this role will be a key part of the Costa IT Operations Infrastructure Management team, responsible for technical governance and assurance of all components of infrastructure.

You will also be supporting the Infrastructure Manager in developing the infrastructure and cloud roadmaps, aligned to the cloud strategy and the enterprise architectural strategy.

Assisting with capacity and availability management of cloud infrastructure components, ensuring IT Disaster Recovery for critical services. Ensuring the cloud infrastructure landscape complies with IT Security and risk requirements.

Building strong and credible relationships to ensure the business operation is fully understood and the criticality of IT infrastructure components is recognised by IT and the appropriate service and support provision is in place to meet business needs.

The main responsibilities will include;

  • Contributing to the cloud infrastructure strategy for IT to deliver to the evolving and growing demands of the Costa business.
  • Development and implementation of IT infrastructure security processes and compliance requirements.
  • Assuring IT Operations compliance for relevant IT and Information Security audits.
  • Supporting IT change functions to ensure all changes within the IT infrastructure is managed correctly mitigating risks to the Costa business.
  • Providing subject matter expertise within supplier management process to ensure operational delivery of the Costa infrastructure to ensure it provides the business with available, scalable, and flexible platforms that are robust, available, and fully supported.
  • Actioning IT Audit requirements to ensure Costa IT deliver safe, secure, compliant services to the business.
  • Maintaining the compliancy of Costa’s IT Security standards across all infrastructure components, including SOX, GDPR and PCI-DSS regulations and accreditations.
  • Building relationships and commercial engagements (in conjunction with IT Procurement) with infrastructure partners and vendors to ensure Costa can leverage support for business-critical systems and services.

Additional responsibilities will include;

  • Provide specialist expertise and consultancy to IT project delivery to ensure IT infrastructure elements of projects are delivered in line with strategy and are delivered into the IT production environment mitigating risk to business services.
  • Provide guidance and expertise to cloud infrastructure and strategic technology change projects.
  • Assist with ensuring the infrastructure estate is appropriately licensed, meeting compliance and SAM legislation.
  • Provide technical support for Major Incident Management.


A bit about you…

To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would hope to see some of the below:

  • Understanding of supporting infrastructures via outsourced partners.
  • Proficient in infrastructure technologies including virtualisation, cloud, networking, and security.
  • Understanding of how technology support business processes
  • Understanding of technology operations process and challenges.
  • Previous experience within infrastructure support roles.
  • Experience in contributing to technology projects.
  • Experience in working with offshore partners


Required/Essential systems experience;

  • Microsoft Windows Server 2012/2016/2019
  • Microsoft SQL Server 2012/2014/2016
  • Microsoft Office 365 and Microsoft Azure
  • Citrix Virtual Apps and Desktops application delivery
  • VMware vSphere virtualisation

What we can offer...

We’re on an exceptional adventure and can offer a truly purpose led career with flexibility to suit your personal needs. In addition, you will benefit from the below:

  • BUPA Healthcare
  • Costa Pension Scheme
  • Bonus Scheme
  • 25% staff discount, including endless free coffee onsite at support office
  • 25 days Holidays

Location / Travel: 1 – 2 days per week in any office location which includes Dunstable, Loudwater or Central London


At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.


Contact: If you have any queries regarding this vacancy – please contact

Extra information

Published at
Profession type
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
Apply directly

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