Business Change Lead in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF

About The Pets At Home Group
At Pets at Home we have an ambitious plan, to become “The Best Pet Care Business in the world” and a key part of delivering this in sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are our foundations which will help us to deliver our better world pledge to create a better world for pets and the people who love them.

The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It’s fast-paced, innovative, fun and we put people at the very heart of everything we do. We are committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.

The Role

As a Business Change Lead, you will work with various teams across the business to understand the impact of change on our colleagues, shape the strategy for engagement, adoption and sustaining the change, help build communications and training plans, engage with stakeholders and bring the change to life. You will report to a Business Change Partner and work with various teams across the group. You will work with Office programs such as Word, PowerPoint, Excel, Teams, and Forms and other tools that we use to support building comms, such as PageTiger.

You should be passionate about the business, understanding our culture, values, behaviours, and challenges and be the constant ‘voice’ of the colleague for the change you are representing.

Experience, knowledge, and expertise required:

• Exceptional communications skills, with excellent active listening skills
• The ability to be influential and bring others on the journey
• Be flexible and adaptable – working within an agile framework
• The ability to work collaboratively within the business change team and across other departments in the group
• Be analytical and have excellent problem-solving skills
• The ability to ensure methodologies and frameworks are followed and actions prioritised accordingly
• Support others through knowledge sharing and coaching and be motivated and have a positive attitude to self-development
• Change qualifications are not essential for this role and any training needs will be supported by the Business Change Partners.

The successful candidate will receive full support and any required training, coaching or mentorship for this role and a full and structured induction will be part of this process. Ways of working, methodologies and frameworks will all be provided to support you with this. You should have a strong appetite for self-learning and willingness to step out of your comfort zone when required. Having the right approach and attitude is the key to success.

This role will work flexibly to meet the needs of the business in relation to change. Whilst it may be home based, there will be the requirement and flexibility to travel and work across the group,

including time in stores, practices, support offices and Distribution Centre’s. You will also be provided with a company laptop and mobile phone.

On offer, together with this fantastic career opportunity, you will be provided with a strong and competitive benefits package in addition to the base salary.

This Includes

• 10% Bonus potential
• 28 days holiday + Bank Holidays
• Pension Scheme
• Healthcare
• Share options
• Group Discounts
• Other flexible benefits

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.