Account Manager in Birmingham

Account Manager - Global Liquidity and Cash Management  

Some careers offer brighter prospects than others. 

Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. 
 
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking experienced individuals to join this team in the role of Client Service Manager. 

This role is responsible for the delivery of post-sales support Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The Client Management team incorporates Client integration, Client Implementation and Client Service. 

These positions can be based in Birmingham or London.

In this role, you will: 

•    Help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers. 
•    Help to understand clients' needs in order to improve our offering to existing customers
•    Managing clients varying in complexity and sector providing support with day to day operational enquiries’
•    Identifying and introducing service / product improvements to drive self-service and adoption to improve the overall client experience. 
•    Building strong and lasting relationships with customers, key HSBC stakeholders and regularly interacting with business owners and finance teams
 

To be successful in this role you should meet the following requirements

•    Experience working in a client facing environment
•    Relevant product knowledge including knowledge of cash management products and services 
•    Proven experience of delivering an excellent customer service and proactively look for innovative ways to improve the service delivered to customers 
•    Past working experience on relevant systems, i.e. SWIFT, UK and European clearing schemes and systems 
•    Experience of using relevant software packages, i.e. PowerPoint and advanced Excel 
•    Ability to influence and challenge Stakeholders whilst also building a strong relationship.

You’ll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. 

Recruitment Helpdesk: 
Email: hsbc.recruitment@hsbc.com 
Telephone: +44 2078328500