Shift Manager Apprenticeship - Inverness

Every McDonald’s customer should have a brilliant experience each time they visit. As an Apprentice Shift Leader, you’ll make it happen! Lead the team to be welcoming, deliver a personalised service and connect with customers whilst working towards your Level 3 Hospitality Supervisor apprenticeship.

Job description

As an Apprentice Shift Leader, you'll quickly learn how to lead the best shifts that consistently deliver the highest standards of quality, service, and cleanliness to uphold the McDonald’s brand. You’ll lead a team that works together to provide the best, quick service, and a great family restaurant experience.
If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. You'll be working in our fast-moving, high-energy environment and we’re looking for people with leadership and customer-focused behaviours.

What your apprenticeship will offer:
You’ll work towards a Level 3 Hospitality Supervisor apprenticeship – equivalent to 2 A Levels!
You’ll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert Coaches every 4-6 weeks via face-to-face visits or remotely over telephone or Skype
The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours
You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Coach throughout your training and in the run up to your End Point Assessment
They will coach you from your first day and facilitate your 20% off-the-job training as well as support you with your practical and online assessments

What your role will involve:
When working as a Shift Leader in a McDonald's restaurant, you will complete a number of regular tasks which will include:
Create a positive, dynamic and inclusive working environment
Display leadership behaviours by coaching your people and providing feedback
Agree shift targets with area leaders, follow up on execution of the plan
Communicate shift targets and goals to all team members, energising the team to meet them
Monitor and coach the correct service procedures with the team
Work with the Business Manager and management team to communicate and meet team goals
Attend and participate in weekly managers’ meetings
Review Crew schedule to ensure staffing meets demand
Respond to customer complaints confidently and follow customer recovery process
Communicate food quality and people focussed messages on every shift
Review training needs for crew and monitor execution of shift training
Take responsibility for your training in all areas; look for opportunities to improve and develop
Identify and respond to equipment failure/unplanned activities
Complete checks to maintain food safety and hygiene standards throughout the shift
Maintain stock levels and ensure order accuracy and quality and conditions of products received
Monitor safety and security during the shift

Your working schedule:
Whilst you will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice.

Holiday pay
Pension scheme
Flexible working
Free staff meals & employee discounts on selected McDonald's food
Opportunities for training and development
Discounts at major high street retailers
Exclusive employee competitions
Service awards

At McDonalds, you will be working towards the Hospitality Supervisor Level 3 Standard over 15 months.

Desired Skills

Effective communication skills Attentive listening, face-to-face verbal communication and eye contact are a must

Personal qualities

Are you what we need?
You are friendly, courteous, and helpful; and you work well as part of a team
You have role model, customer-focused behaviours
Our doors are open to everyone; you’ll be confident in approaching and dealing with diverse groups of people
You’ll need to be a supportive Shift Manager and team member and treat all colleagues and customers with respect
You’ll need to understand the importance of maintaining high standards of quality and service as well as cleanliness
The ability to maintain high energy levels whilst working both efficiently and productively is essential
Finally, your appearance should be smart and clean
You’ll live our core Values every day in our restaurants: Serve, Inclusion, Integrity, Community and Family. To find out more about our Values visit
Being you at McDonald’s:
Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald’s!

If you feel you can already demonstrate, or quickly learn the above skills, start your apprenticeship journey, and apply today!

Qualifications required

No qualifications required, although previous experience in retail/hospitality is preferred

Future prospects

Once you’ve successfully completed this apprenticeship there are many opportunities to develop and grow your career, and your learning doesn’t stop there – we have higher and degree level Apprenticeships available for you to work towards in the future.

Training to be delivered

Hospitality Supervisor Level 3
Functional Skills in maths and English

Extra information

Type of Contract
Published at
Profession type
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Inverness | Bar Staff Jobs | Placements

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