Full Time Customer Service Representative in Coventry
Become a Full Time Customer Service Representative in Coventry and provide the best service to the clients. The annual salary is £22K – £23K!
What are you going to do:
We are looking for a Full Time Customer Service Representative in Binley near Coventry. With an annual salary of £22K – £23K you will be working, together with a team, to provide excellent customer service and developing positive relationships with all customers. Sales skills are also very important within this role.
Your main responsibilities will include:
- Co-ordinating all programmed orders and services, liaising with External Hauliers.
- Daily resource management of vehicle capacities in line with targets.
- Liaising with the plants, operations, planning and logistics to ensure smooth running of daily deliveries.
- Planning future vehicle availability.
- Gaining ETA’s for daily deliveries.
- Work closely with the Customer Service Agents to minimise service failures / customer disruption.
- Ensuring product is despatched to the customer within specified lead times, seeking to meet and whenever possible exceed the customers’ expectations.
- Arranging and handling redirections, returns, dropped or cancelled loads, along with logging and processing any relevant charges.
- Communicate all issues with deliveries and stock to Customer Service Agents/Customers.
- Proactively resolve customer issues/complaints or changes in the requested order, keeping the customer informed.
- Carry out daily checks, monitor goods issuing and shipment ending.
- Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency.
You will work together with a team to get the job done! This is your opportunity to upgrade your customer service skills even more!
What we offer:
- Annual salary of £22K – £24K;
- Working together with a team;
- A contract with the company;
- Working for a large manufactering company;
- Working within a dynamic team!
What we ask:
- At least finished college BTEC levels
- Knowledge of; MS Excel, Outlook and SAP;
- Excellent organisational and communication skills;
- Relationship building skills!
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- College, University, Other
- Location
- Coventry
- Working hours per week
- 32 - 40
- Type of Contract
- Full-time jobs, Temporary full-time jobs, Placements
- Salary indication
- Between £22 and £24 Per Year
- Responsible for
- As a Customer Service Representative you will take and input orders from clients, and handle issues and complaints.
- Profession type
- Receptionist, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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