Part-Time Admin and Support Student Officer in London

What are you going to do:

·       To support an excellent student experience and to ensure a welcoming and supportive environment is provided for all our students in all aspects of their stay.

·       To assist students in their learning journey, and in particular helping students who may be finding their programme challenging and/or may be finding it difficult to adjust to studying and living in the UK

·       To deal sensitively and effectively with student queries, problems and complaints.

·       To ensure that the centre, facilities and information points are well maintained and safe

·       To have good knowledge and understanding of relevant handbooks and procedural documents

·       To support the Centre team in ensuring to comply with British Council requirements

·       To help create new enrolments, manage changes and deal with terminations/cancellations

·       To organise, book and manage student accommodation, transfers and other related services

·       To ensure student finance per booking is entered correctly and timely

·       Providing after-sales support to students

·       General assistance with the office management

·       To adhere to company dress and behaviour codes

·       Other duties as deemed necessary by the Head of Operations and Systems

What we offer:

• Fun working environment
• Pension scheme
• 20 days off a year + bank holidays

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Extra information

You are:

You are a bright, enthusiastic, organised and self-motivated. You have excellent communication skills and are extremely organised and great at prioritising activities. You love helping people and want to see them succeed.

Your skills:

·       Excellent customer service skills, with a friendly, helpful and efficient manner and an ability to remain calm during busy periods.

·       An excellent communicator with strong verbal and written skills

·       A quick learner and problem solver who enjoys challenges and the opportunity to deliver innovative solutions

·       An energetic person who enjoys variety and handling multiple priorities at once

·       An organised planner with good administrative skills, accuracy and attention to detail

·       A team player with the capability to work proactively

·       Proficiency in English and one other major world language

Your experience:

• Previous experience within UK Company carrying out similar role
• Proficient PC user - Word, Excel, & CRM software would be beneficial but not essential

Other Information:

• Permanent position
• Place of work: Liverpool Street, London
• Holidays and company benefits’ scheme

Status

Closed

Education Level

College, Secondary School, University

Location

London

Working hours per week

20

Type of Contract

Part-time jobs, Weekend jobs, Summer / seasonal jobs

Salary indication

Between £11.50 and £12.50 Per Hour

Responsible for

Customer service and admin support

Profession type

Admin / Secretarial, Advice

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

Yes

Languages

English