Senior Business Analyst in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid (Home & Handforth)

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Senior Business Analyst - 39 hours
Full-time, £50,000 - £55,000

Ref: 13920

Salary: £50,000 - £55,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Hybrid (Home & Handforth)


About The Pets At Home Group

At Pets at Home we have an ambitious plan, to become “The Best Pet Care Business in the world” and a key part of delivering this in sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are our foundations which will help us to deliver our better world pledge to create a better world for pets and the people who love them.

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.



  • Understanding the Company’s strategic vision and ensuring proposed solutions are aligned with the Vision, Mission, Objectives and Strategy of Pets at Home Group
  • Working with the Business alongside Enterprise Architecture and Business Change functions to help shape a roadmap of change
  • Assessing new requests for change via the Business Impact Assessment process
  • Carrying out shaping activities and contributing to the creation of robust business cases - helping to identify and analyse potential benefits, options for achieving those benefits and associated business risks
  • Investigating business challenges, problems and opportunities considering all perspectives
  • Modelling and defining current and future business processes
  • Working with Business Stakeholders to elicit and analyse business requirements
  • Producing well documented, high quality and prioritised requirements for successful delivery
  • Translating business requirements into acceptance criteria
  • Supporting the procurement of IT services / solutions, including the preparation of requirements documentation and involvement in vendor assessments
  • Contributing to project proposals, definition and planning
  • Promoting and ensuring the use of appropriate techniques, methodologies and tools
  • Working collaboratively with Colleagues across the Pets at Home Group, Stakeholders and Suppliers to achieve common goals
  • Proactive participation in the Business Analysis community – helping to develop best practice, standards, sharing knowledge and championing the Business Analysis role across the Pets at Home Group
  • Line management, including coaching, developing, and mentoring other Business Analysts.



Skills and Knowledge:

  • “Can-do” attitude and flexible approach to the role and team
  • Strong analytical and problem solving skills with the ability to quickly assimilate business knowledge
  • Excellent understanding of business complexity and project interdependencies
  • Good listening and interpersonal skills, able to deal productively with conflicting views and ambiguity
  • Excellent communication, presentation and facilitation skills and the ability to facilitate meetings and explain complex business problems to a wide audience
  • Experience with Agile and Waterfall software development lifecycles
  • Extensive experience of business analysis within a software development environment
  • Experience in a wide variety of requirements gathering techniques
  • Experience of understanding and documenting complex business processes and requirements
  • Proven experience of interacting with all levels of stakeholder
  • Proven experience of articulating risks and issues and impacts to influence decision making
  • Proven ability to handle multiple projects of varying size simultaneously
  • Experience of working on large complex projects with responsibility for co-ordinating multiple requirements work streams and BA resource
  • Experience of line management, coaching and developing team members
  • Experience of working with project sponsors to help them identify benefits and create robust Business Cases
  • BCS Business Analysis Diploma or CCBA
  • Minimum of 5 years relevant experience.


What will you get from this role?:

  • The support from an active BA community that come together fortnightly to learn, share knowledge and best practice in addition to regular catchups and virtual events to build relationships whilst working remotely
  • A team buddy to help you through your first few months and beyond
  • Membership to the IIBA UK and mentoring opportunities via their mentoring scheme
  • A clear development path with clearly defined roles and responsibilities at each level
  • Opportunity to play a key role in maturing the BA capability here at Pets at Home
  • Access to a range of Pets of Home Learning and Development content


On offer, together with this fantastic career opportunity, you will be provided with a strong and competitive benefits package in addition to the base salary.


This includes:

  • 15% Bonus potential
  • 28 days holiday + Bank Holidays
  • Pension Scheme
  • Healthcare
  • Share options
  • Group Discounts
  • Other flexible benefits

Organisation: Pets at Home

Date Posted: 13-12-2022

Expiry Date: 01-02-2023

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid (Home & Handforth)
Type of Contract
Graduate jobs
Published at
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate jobs

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