Account Manager- German Speaking in Edinburgh

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as an Account Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The role of the Account Manager is to manage the provision of client service support to high-valued Global Liquidity and Cash Management (GLCM) clients on a local and/or regional basis, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Sales, Senior Relationship Service Managers, Product Management and Operations to identify tailored, competitive solutions.

In this role, you will:

• Support the delivery of client service excellence as well as effectively managing any risks and issues
• Manage and resolve day to day queries from your portfolio and the wider team
• Establish and maintain excellent working relationships with clients and key internal and external stakeholders
• Support Senior Account Managers & Client Service Team Leaders, where applicable, identifying and introducing service improvements to improve the overall client experience
• Resolve complaints and escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
• Cross selling GLCM products and providing superior service support for all GLCM solutions
• Encourage clients to utilise digital self-service tools where possible to improve client experience

To be successful in the role, you should meet the following requirements:

• Prior experience working in a client facing or client service role
• Experience of building and managing complex relationships with major clients
• Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently.
• Degree educated or Industry Qualifications desired but not essential
• Relevant product knowledge including knowledge of cash management products and services desired but not essential
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way
• Availability to undertake the travel required for this role, i.e. some domestic and overseas travel

You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500