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Operational Skills Coach in Stoke-on-Trent

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Operational Skills Coach - 37.5 hours
Full-time, £11.40 - £11.40

Ref: 15108

Salary: £11.40 - £11.40

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Stanley Matthews Way, Stoke-on-Trent , Staffordshire, ST4 8GR


Operational Skills Coach 

The Role:
As an Operational Skills Coach with Pets At Home you will be required to train new starters and ensure they are trained in all warehouse systems and functions. You will be a new colleagues first port of call and will make them feel comfortable and welcomed into the team. The role will include liaising with the First Line Managers and Shift Operations Managers to ensure the training program is being met and all the skills matrixes are up to date. You will also be required to deliver upskill training to existing colleagues, increasing their knowledge and skills in other warehouse and MHE functions, ensuring they are trained to a high standard, signed off on the relevant Standard Operating Procedures and that their training records are up to date.  You will have a good awareness of safety and well-being of others in line with company procedures and requirements on safe working practices. You will also provide coaching to those colleagues who require extra support in terms of performance, ensuring that everyone is supported and well equipped to fulfil their potential. There is a chance you will need to be flexible both in terms and duties within the warehouse and in hours of work to ensure that all business needs are met.

We are looking for people who will:

  • Take pride in what they do
  • Work as a team
  • Strive to be better every day
  • Do what they say they will do
  • Make it fun
  • Put pets before profits

What we offer:

  • Full-time work 
  • Flexible shift patterns
  • Training and development 
  • Qualifications
  • Career prospects across our business 
  • A generous Total Reward Package 

About us:
At Pets at Home, we’re committed to making sure pets and their owners get the very best advice, care and products. It’s what’s driven our success. 
As we continue to grow, so does the demand for our pet care supplies. That’s why we’re expanding our warehouse teams.  
Join us, and you’ll see that we’re not any old distribution centre. We want to be the best pet care company in the world. And to help us get there, we aim to do the best for our colleagues. 
We’ll be upfront about this. We’re moving to a bigger, brand-new purpose-built facility in Stafford in 2023. We’ll be giving our teams the opportunity to come with us, but we realise this might not be for everyone. So, there’ll also be the opportunity to move to roles in other parts of our business. In the meantime, we still need lots of great people to join us in helping the UK’s pets live happy lives and, in return, enjoy the great benefits we offer. Whether your future is within our distribution centres or our wider Group, we’re committed to developing all our colleagues. So, you’ll get the best training and


Organisation: Pets at Home

Date Posted: 11-01-2023

Expiry Date: 26-01-2023

Extra information

Type of Contract
Graduate jobs
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required