Online Assistant in Oxford
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service.
Heyford Hill Store
£10.25 per hour
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Please note in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
Since opening our first shop in 1869, we've made a lot of Christmases merry and bright. Over the last 150 years, our food and drink offer might have changed, but our passion for outstanding customer service remains just as strong. You'll be joining the team at our busiest time of the year and helping us to continue our tradition of creating fantastic experiences for millions of customers.
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and hours before applying to ensure that the role is right for you.
Like making people’s lives easier? Then you’ll love completing our customers’ online orders, as one of our Online Assistants. This is a hands-on job where you’ll make things happen at pace.
Simply, it will be down to you to ensure that every customer order runs as smoothly and easily as possible, whether you’re working behind the scenes or picking the products on the shop floor. From the second our shoppers click the order button on our website, to the moment their shopping is loaded onto our delivery vehicles, you’ll take pride in creating the Sainsbury’s experiences that really wow our customers, making sure they keep clicking back to us.
As an Online Assistant your role could be on the shop floor, picking our customers’ orders and taking real care in selecting the best quality produce, as if you were shopping for yourself. Putting each order together, you’ll give customers exactly what they’ve asked for. And if we’ve sold out of anything, you’ll choose a replacement that’s the closest match to ensure our customers are never disappointed.
Or you could take on one of our more general roles, getting savvy with the various tech systems we use to make sure all our online orders arrive on time and in great condition. You’ll be speaking to customers over the phone, putting the orders through the tills, and even working with our online Drivers to load their vans so they’re ready to deliver to our customers, working and winning as one team.
Whichever area you’re working in, crucially like us, you believe in doing the right thing for customers, every time. So, you’ll take plenty of pride in doing these important jobs well. A keen attention to detail and passion for great customer service is really important. You’ll be open to learning how to operate new technology and comfortable using our handsets on the job, too. You’ll also need to be comfortable lifting and moving shopping containers weighing up to 15kg.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
- Additional benefits for Christmas 2022 - to support our colleagues this Christmas, once you have 4 weeks' service, we will uplift your Sainsbury's discount to 15% at Sainsbury's from mid-November through to January 2023. Argos discount will increase to 15% for one day every payday Friday until Christmas. Plus, all of our stores will be providing free food and hot drinks for Colleagues working over the festive period.
- Generous holiday entitlement - based on the hours you work.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7% of your pension contributions.
- Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
- Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
- Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Type of Contract
- Part-time jobs
- Profession type
- Full UK/EU driving license preferred
- Car Preferred
- Must be eligible to work in the EU
- Cover Letter Required
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