Brand Excellence Coach - Preston / Bradford / Oldham

Brand Excellence Coach - Preston / Bradford / Oldham

 

The purpose of the role is to ensure Costa brand standards are implemented & maintained across all served and self-served platforms and identify potential performance and implementation gaps across those platforms to enable the relevant training/coaching solutions to be implemented effectively.
 

A bit about us...

Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.

A bit about the role...

·       To evaluate, ensure and enhance the delivery of Brand standards across all ownership models and self-served platforms
·       To provide hands-on operational guidance; insight and coaching at store level in aspects of brand excellence & customer satisfaction.
·      To give guidance to equity/partners on operational excellence and delivery of the world highest levels of customer satisfaction within the store operations.
·       To deliver site level training for all Express swaps & installations to ensure brand standards are implemented & any health & safety related activity is fully understood at site
·       Dedicated operational support and guidance for the lowest performing stores/machines through a hands-on approach and a display of the perfect operation

A bit about you…

We want all our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
·      Demonstrate effective coaching skills and possesses strong interpersonal skills in order to quickly and effectively build working relationships
·      Food Safety Level 2 (can be completed as part of Induction)
·       Be PC literate with working knowledge of Word, Excel and PowerPoint
·       Have held a full UK driver’s licence for 12 months with professional attitude required for a role that includes significant travel
·       Ability to work unsupervised, good organisational and administration skills
·       Not afraid to challenge or be challenged in role

What we can offer...

We are on a growth journey like no other; more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
·      BUPA Healthcare
·      Costa Pension Scheme
·      Bonus Scheme
·      25% staff discount, including endless free coffee onsite at support office
·      25 days Holidays

Location: Remote