Onboarding Coordinator in Stoke-on-Trent

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Onboarding Coordinator - 39 hours
Full-time, £22,575 - £22,575

Ref: 16074

Salary: £22,575 - £22,575

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Stanley Matthews Way, Stoke-on-Trent , Staffordshire, ST4 8GR


On-boarding Assistant 
Right now we have an exciting opportunity for an On-boarding Assistant to join our People/HR Team to cover at both our Stoke Distribution Centre and our brand new Stafford Fulfilment Centre

The Role:
The Onboarding Assistant will be responsible for providing an operational coordination service to the business and team at both Stafford and Stoke locations, we will require you to be flexible in terms of travelling between both locations. You will be responsible for supporting the hiring managers with the processes and tools to enable them to ensure Pets at Home Group has the right people, in the right place, at the right time.  Ensuring the candidate experience is seamless with their on boardng process and readying them to start with us and utilising success factors to deliver an end to end people service. You will work closely with the Support Office Talent Acquistion team to ensure we have the very best people joining our teams.

Key Responsibilities: 

  • Responsible for ensuring a seamless transition for the candidate from recruitment and initial offer through to start date.
  • Work closely with the Talent Acquisition team and support the operational team with arranging D&A and right to work checks.
  • Conduct numeracy and literacy testing in a controlled and fair conditions for all Warehouse Colleague candidates
  • Manage Embarkation diary and create Embarkation packs which include rota, pay dates, first 3 days at PAH, absence line information, name badge and fob allocation.
  • Support and encourage compliance with policies and procedures throughout the resourcing lifecycle, including ensuring comprehensive and accurate information is maintained in key systems to ensure consistent standards across the team
  • Responsible for ensuring a seamless transition for the candidate from recruitment and initial offer through to start date.
  • Accountable for temp to perm agency recruitment, through liaising with the site resource planning Manager regarding volume recruitment forecasts and communicating with all key stakeholders on the plan each period.
  • Accountable for organising and delivering induction days for all agency temp to perm colleagues across days/noons and night shifts and preparing all paperwork ready for each candidate, liaising with the Operational Teams and H & S to deliver their segments on the day.
  • Processing payroll numbers on uniform order and working closely with site administrator regarding new starter orders. Collating all colleague paperwork and updating personnel records where appropriate


  • Attractive rates of pay
  • Holidays – 28 days including bank holidays, rising to 33 days after two years’ service
  • An extra day’s holiday when it’s your birthday
  • Stakeholder pension plan
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance: 4 x salary
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets at Home “Treats” voluntary benefits package   

About Us:
We’re not just another retailer. So, this is not just another distribution centre. Where pets come first, we also look after our customers and our people, ensuring everyone enjoys a good experience with Pets at Home.
But don’t take our word for it. We were voted 5th in the Great Place to Work UK Best Workplaces Large Category 2018 and we were put there by our people who like how much fun it is work here, how much opportunity there is for personal growth and how we all like to give something back.
Along the way, they get to enjoy all the training and development they need to succeed. Plus a comfortable, dynamic working environment that also has computer workspaces, communication zones and our own canteen.
Our colleagues live and breathe the Pets at Home values, bringing them to work every day to deliver for our customers. The teams within our distribution centres play a vital role by ensuring our stores are stocked with exactly what they need, when they need it. 


Organisation: Pets at Home

Date Posted: 18-01-2023

Expiry Date: 02-02-2023

Extra information

Type of Contract
Graduate jobs
Published at
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
Apply directly

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