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HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
Role Purpose:
The role of GCB7 Client Service Executive will focus on delivering standards of service consistent with a world class Private Bank and the undertaking of day-to-day administrative duties for the UK Relationship Teams, supporting the activity of the Front Office.
Core Responsibilities:
- Relationship management operational support providing a highly professional, competent and skilled service.
- Works to support the Private Bank Relationship teams via delivery of service standards that are consistent with a world class Private Bank and by taking responsibility for day to day administrative duties for the relationship managers and supporting front office.
- Process all payment and transfer requests in accordance with procedures and within given timescales.
- Act as first point of contact for queries regarding credit and debit cards and secondary client contact for all other enquiries.
- Prompt and appropriate action taken to address client feedback/complaints.