Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking an ambitious individual to join our team as an Account Manager, working together with colleagues to define, manage and achieve divisional business targets.
Role Purpose
The role of the Account Manager is to manage the provision of client service support to high-valued Global Liquidity and Cash Management (GLCM) clients on a local and/or regional basis, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Sales, Senior Relationship Service Managers, Product Management and Operations to identify tailored, competitive solutions.
In this role, you will:
- Support the delivery of client service excellence as well as effectively managing any risks and issues
- Manage and resolve day to day queries from your portfolio and the wider team
- Establish and maintain excellent working relationships with clients and key internal and external stakeholders
- Support Senior Account Managers & Client Service Team Leaders, where applicable, identifying and introducing service improvements to improve the overall client experience
- Resolve complaints and escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
- Cross selling GLCM products and providing superior service support for all GLCM solutions
- Encourage clients to utilise digital self-service tools where possible to improve client experience