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Business Analyst in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid working, with travel to the Handforth Support Office

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Business Analyst - 39 hours
Full-time, £35,000 - £50,000

Ref: 16373

Salary: £35,000 - £50,000

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Hybrid working, with travel to the Handforth Support Office


Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award-winning company who put people at the very heart of everything they do.



  • Modelling and defining current and future business processes
  • Investigating business challenges, problems and opportunities considering all perspectives
  • Working with Business Stakeholders to elicit and analyse business requirements
  • Working collaboratively with Colleagues across the Pets at Home Group, Stakeholders and Suppliers to achieve common goals
  • Producing well documented, high quality and prioritised requirements for successful delivery
  • Translating business requirements into acceptance criteria
  • Offering opinions and solutions to technical problems and working through options with your project team and Stakeholders as required
  • Supporting the procurement of IT services / solutions, including the preparation of requirements documentation and involvement in vendor assessments
  • Supporting the development of robust business cases - helping to identify and analyse potential benefits, options for achieving those benefits and associated business risks
  • Contributing to project proposals, definition and planning
  • Adherence to standards and best practices.


Skills and Knowledge:

  • Self-motivated and proactive
  • “Can-do” attitude and flexible approach to the role and team
  • Strong analytical and problem solving skills with the ability to quickly assimilate business knowledge
  • Good listening and interpersonal skills, able to deal productively with conflicting views and ambiguity
  • Excellent communication, presentation and facilitation skills and the ability to facilitate meetings and explain complex business problems to a wide audience
  • Attention to detail and ability to adapt quickly to new technologies and changing business requirements
  • Experience with Agile and Waterfall software development lifecycles
  • Experience of business analysis within a software development environment
  • Experience of understanding and documenting complex business processes and requirements.
  • Proven experience of interacting with all levels of stakeholder
  • Proven experience of articulating risks and issues and impacts to influence decision making
  • Experience of working with project sponsors to help them identify benefits and create robust Business Cases
  • BCS Foundation in Business Analysis Diploma or ECBA
  • Minimum of 2 years relevant experience


What will you get from this role?:

  • The support from an active BA community that come together fortnightly to learn, share knowledge and best practice in addition to regular catchups and virtual events to build relationships whilst working remotely
  • A team buddy to help you through your first few months and beyond
  • Membership to the IIBA UK and mentoring opportunities via their mentoring scheme
  • A clear development path with clearly defined roles and responsibilities at each level
  • Access to a range of Pets of Home Learning and Development content


About Our Benefits

We have a strong and competitive benefits package in addition to the base salary.


This Includes

  • 10% Bonus potential
  • 28 days holiday + Bank Holidays
  • Pension Scheme
  • Healthcare
  • Share options
  • Group Discounts


Other Flexible Benefits

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

Organisation: Pets at Home

Date Posted: 10-02-2023

Expiry Date: 21-03-2023

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid working, with travel to the Handforth Support Office
Type of Contract
Graduate jobs
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate jobs