Resource Manager - FSO - Assurance/ FAAS in London

Resource Deployment Manager – UK Financial Services - Assurance/ FAAS

Are you an experienced Resource Management professional? Do you want to be part of a high-performing team?

An exciting opportunity has arisen to join our UKFS Resource Management team to support within one of our Service Lines as a Resource Deployment Manager.

The opportunity 

This is a partnering role where you will help influence workforce planning e.g. mix of skills, capabilities, contingent workers, off-shore solutions, future target operating models and workforce plans to realise the ambitions of our service lines.

You will use a commercial mind-set to understand and monitor business performance and the issues and challenges facing the practice.  Your focus will be working closely with senior stakeholders to meet financial and non-financial objectives, as well as overseeing and ensuring that resource requirements for our engagement teams are met, optimising the utilisation of resources, improve performance and ensure Operational Excellence is maintained at all times. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers.

You’ll build networks and work closely with stakeholders across Core Business Services and within your Service Line (e.g. Operations/Talent). You’ll also support in various initiatives such as the roll out of new technologies (including Robotics & Process Automation) and Diversity & Inclusion in relation to deploying engagement teams.

Key responsibilities 
Deployment

• Delivering end to end deployment solutions to the client facing business. 
• First point of contact and managing deployment issues accordingly within their designated client serving team 
• Monitor and escalate availability of resources and work proactively with colleagues from across the Service Line, wider FS in the UK and EMEIA to ensure utilisation is maximised.  
• Analyse pipeline and proactively engage with pursuit team to understand proposed resource model, ensuring resource requirements are known and can be met.

Headcount Management

• Supporting on headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce
• Supporting on strategic workforce planning to ensure the goals of long-term headcount management are met and aligned with UKFS. 

Experience Management

• Work with client facing staff to understand their skills and experiences for appropriate alignment to engagements.
• Liaise with the business, counsellors and HR to keep abreast of the development needs of all individuals in the group to ensure planning is aligned.

Business Impact

• Provide insights on business performance and discuss trends, interventions and actions to improve results
• Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management tool) and EY Financial Reporting tools.
• Required to prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilisation, Retain accuracy, timesheets
• Understand and communicate key business developments which may affect upcoming performance through regular update with key stakeholders, including client serving leadership.
• Producing and maintaining various ad hoc and regular Management Information reports, interpreting and acting on results. 

Skills and attributes for success 

• A strong team player who is self-motivated, self-reliant and results orientated.
• Excellent written and oral communications skills.
• Ability work under pressure to meet competing demands.
• Confident and resilient to deal with challenges from the business and client facing individuals.
• Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on deployment solutions.
• Business acumen to challenge the commercial drivers of deployment decisions and demonstrate wider cross Service Line perspective to deliver results.
• Problem solving and analytical mindset to resolve complex challenges. 

To qualify for the role you must have 

• Proven experience within Resource Management, Operational, HR or Recruitment background, ideally within a professional services environment and/or Financial Services sector.

Ideally you’ll also have 

• University degree or equivalent years of experience. 
• Line management experience

What we look for 

An experienced trusted business advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of financial management.  You will work closely with many stakeholders across the business so the ability to build strong and effective relationships will be critical.

What working at EY offers 
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY 
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Join us in building a better working world.   
 

Apply now. #FSORM