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Online Activation Assistant in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Handforth Support Office (Hybrid)

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Online Activation Assistant - 39 hours

Ref: 17158

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Handforth Support Office (Hybrid)


About the role

We are looking for talented individuals who are seeking an opportunity to learn new skills in a thriving and exciting business. This is a perfect opportunity for somebody who is looking to gain further experience with a forward thinking, fast paced retail business. You’ll work in the online trading and activation team in a hybrid way of working at both our Support Office in Handforth and at home.

Your role will be to provide comprehensive administrative support, to ensure that tasks are undertaken accurately and to the required deadlines, helping to drive the overall performance of the Pets at Home website.

Key responsibilities (will include, but not limited to)

  • Responsible for collating product and promotion information, which will be used to brief the wider digital team and ensure campaigns launch seamlessly online.
  • Build out all promotional activity for online ensuring the right products are featured at the right time.
  • Responsible for creating, populating and reviewing merchandising groups to showcase promotional activity across the site.
  • Implement all promotional offers for website campaigns and other activity for example VIP exclusive activity within the content management system.
  • Testing and checking all promotions prior to launch.
  • Monitor competitor activity and carry out benchmarking projects on product, price or campaigns and communicate this back to the channel manager.
  • Produce specific financial reports for the weekly trading meeting.
  • Manage the process for raising invoices with suppliers for any online activity, monitoring income vs. targets and reconciling it with Finance;
  • Produce weekly reports and gather information as instructed by the Channel manager;
  • Launching new products online to ensure a seamless experience for our customers.
  • Supporting the wider team as we move through a digital transformation process where outsourcing some tasks will better enable you and colleagues to deliver more results.

What you’ll need

  • Ideally you will have experience of working within an office environment; ideally this will be gained within the retail sector; 
  • You’ll be PC literate on Excel & Microsoft Office;
  • You will be commercially aware;
  • You’ll be extremely analytical and numerical with a high degree of accuracy and a high level of attention to detail;
  • Must have the ability to work well under pressure, prioritise and work within tight timescales;
  • It is essential that you are highly organised with the ability to multi-task and prioritise your own work load, working to the required deadlines;
  • Must have excellent communication skills, both verbal and written;
  • Must have a confident personality and be comfortable in social situations;
  • You will utilise your excellent communication skills both internally as you work cross-functionally with other teams and externally, as you network and liaise with our suppliers;
  • You will be able to challenge where appropriate and influence others;
  • You’ll be able to demonstrate your tenacity in the pursuit of a target;
  • Must be self-motivated, have strong interpersonal skills and have the ability to solve problems;
  • Must be a team player and have an eye for detail;

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.


  • Bring your Pet to work!
  • Birthday Leave - 1 day extra leave to celebrate your Birthday!
  • Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, and Pet Plan Insurance!
  • The option to buy extra holidays
  • Pension Scheme
  • Life assurance
  • Contributory Private Health Care
  • Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
  • Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
  • Free Car Parking
  • Values Awards
  • Colleague of the Month Awards
  • Cycle to Work Scheme
  • Shopping discounts and more!

About the Pets at Home Group

Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

*Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.*

Organisation: Pets at Home

Date Posted: 31-03-2023

Expiry Date: 22-04-2023

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Handforth Support Office (Hybrid)
Type of Contract
Graduate jobs
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate jobs