Associate Director - Institutional Sales in London

Associate Director, Institutional Sales

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, improved maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

HSBC Global Banking and Markets (GBM) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Within GBM, HSBC Market & Securities Services (MSS) works with corporate and institutional clients, in particular across the Asset Owners and Managers (AO&M) industry sectors. Effective Client Management across these institutions is critical in supporting and growing the SSv and wider MSS business. Therefore, we are currently seeking a professional to join our Institutional Sales & Client Management team in the role of: Client Executive, Asset Owners and Managers

An overview of the role is: to execute SSv growth plans and support the management and advocacy of our clients and help maintain the highest levels of client satisfaction. The role holder will primarily be responsible for the retention and growth of their client base.  C-suite client stakeholder management and internal stakeholder management across various functions, divisions and product partners is a critical element of the role.

The role has a hybrid working pattern allowing for home based and office-based working at HSBC offices at Canada Square, London, however will entail travel for client meetings, domestically and possibly internationally.

In this role you will be expected to:

• Create, maintain and execute detailed client plans alongside SSv Executive Committee stakeholders and broader GBM stakeholders
• Maintain accountability for the identification, tracking and execution of growth opportunities across SSv products, in line with assigned targets and within profitability guidelines
• Sponsor all new business approval submissions with accountability for all deal management, pipeline reporting and business approval processes and procedures
• Build relationships with key C-suite client decision-makers and other industry influencers
• Be the primary SSv advocate within the clients’ organisation, with oversight of service satisfaction and reference-ability
• Collaborate extensively across the wider Bank to facilitate and explore cross selling opportunities, enhancing the HSBC franchise value with our client base
• Maintain and enhance the reputation of MSS in the marketplace through external relationships, building a network of market intelligence with key industry participants and influencers

To be successful you will demonstrate the following:

• Track record in owning, maintaining and growing client relationships across securities services products as a trusted advisor with an ability to help define and execute client strategy
• Ability to work with C-suite professionals as an ‘everyday’ element of your role
• Detailed understanding of strategic commercial and contractual relationships, risks and mitigants and an ability to successfully navigate complex legal and commercial negotiations
• Capable of managing an existing business portfolio, developing existing organic growth and originating new client relationships
• Tenacity & drive to achieve personal goals whilst contributing to the wider team aims
• Extremely strong written and oral communication skills
• Knowledge of Investment banking or securities services would be an advantage, however not critical

You will also ensure the HSBC values are present in every aspect of your role, both individually and as an organisation. This will be achieved by consistently displaying the behaviours of being: dependable and doing the right thing, open to different ideas and cultures, connected to customers, communities, regulators and each other.

Good conduct at HSBC means that we deliver fair outcomes for customers, and do not disrupt the orderly and transparent operation of financial markets. We exist to serve our customers and our approach to conduct helps us ensure that we know and understand them and deliver products and services that meet their genuine needs.

Our conduct framework provides us with a set of outcomes to achieve across everything we do and can be found within the Group’s Global Principles, and on the Conduct SharePoint site together with our Global Conduct Requirements.

You’ll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. 

Recruitment Helpdesk: 
Email: hsbc.recruitment@hsbc.com 
Telephone: +44 2078328500