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Head of Finance Service Delivery in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid working between Handforth & Home

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Head of Finance Service Delivery - Vet Business - 39 hours

Ref: 16605

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Hybrid working between Handforth & Home

Closing Date: Friday 5th May 2023

About the Role

The Head of Finance Service Delivery is responsible for ensuring that there is excellent service in place and that our Practices, Suppliers and Operational Support teams experience an excellent service journey with Finance.

The role has leadership responsibility for Accounts Payable, Cash & Banking, Sales ledger and Credit Control and the training and engagement of these teams will be vital to its success.

This role will be pivotal to defining the Finance Service offering and identifying process and technology enhancements to provide efficiencies and optimise the service.

Reporting to the Finance Director the role will be responsible for representing the transactional finance teams, building consensus and driving decision making on service-related issues with the wider business. The role will also oversee project delivery, development of service strategies that align with wider business strategy, whilst putting clinical excellent and pet welfare at the heart of everything we do.

The role will evaluate the effectiveness of our transactional processes and drive process improvement through the organisation, understanding the critical activities, risk and opportunities within major transactions. Working across a broad network of stakeholders, the Head of Finance Service Delivery will drive cross functional and value-added initiatives across the business such as procurement processes and develop and encourage effective organisational partnerships between the practices, operations and finance teams.

The provision of strategic insight to senior leadership across the business will be key for this role, developing and implementing strategies to positively drive service performance through key metrics and indicators.

The Head of Finance Service Delivery will lead a team of two direct reports, and a wider team of 20.

About your experience

This role is a fantastic opportunity to apply your finance, service delivery and leadership skills in an environment that offers challenge, variety and reward.

The role requires the following skills and experience:

  • Leadership experience in an operational finance environment with ERP (SAP S/4 HANA or similar).
  • Experience of working with OpenText
  • Knowledge and experience of Business Services environment with CRM systems experience (Salesforce or similar)
  • Strong customer service, project management and quality control skills including KPI performance monitoring
  • Team management – mentoring and development of a large team, including Apprenticeship mentoring
  • Change Management principles and methodologies
  • Stakeholder management across all levels of an organisation
  • Ability to manage multiple ongoing projects and deadlines
  • Ability to work at pace and have a high level of organisational skills
  • Ability to influence and challenge across teams, both within and outside of Finance
  • Strong service ethos and demonstrates vision, values and behaviours
  • Passion for accuracy and drive for improvement
  • ACA, ACCA or CIMA qualified
  • Process Improvement / Project Management qualification desirable

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.


Organisation: Pets at Home

Date Posted: 21-04-2023

Expiry Date: 06-05-2023

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Hybrid working between Handforth & Home
Type of Contract
Graduate jobs
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate jobs