Business Analysis Manager in Birmingham

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.  

We are currently seeking an experienced individual to join the Finance team in the role of Business Analysis Manager.

The purpose of the Business Analysis Manager is to provide management information (predominantly non-financial) and/or analysis and data modeling relating to the WPB UK business areas. This includes presenting data, insight and analysis on operational performance, product sales funnels, usage/value indicators, customer service metrics, and colleague productivity/capacity measures, along with supporting commentary sometimes including recommendations to a varied audience including Executive level stakeholders.

In this role, you will be:

•    Focus on the delivery of analysis relating to WPB UK business areas, detailing performance and operational insight (including FTE tracking and models, productivity analysis and modelling, funnel conversion and call eradication opportunities). 
•    Develop and deliver Management Information and/or commentary that will give the Stakeholders insight to drive improved performance across the WPB UK business areas.
•    Work with Advanced Microsoft packages and other data analytics and reporting tools, i.e. Python, SQL, Alteryx.
•    Act as a Subject Matter Expert to support the wider business to ensure commonality and consistency of data driven solutions.
•    Ensure Compliance with external regulatory requirements, internal control standards and group compliance policy.
•    Be responsible for accuracy and continuous improvement of data models which include capacity and productivity modelling, including ensuring any relevant change is reflected within any demand modelling.

To be successful in this role you should meet the following requirements: 

•    Experience of working in a role that is data and MI focused. This is essential.
•    Possess a strong understanding of MI production and analytics methodologies.
•    Experience of senior stakeholder management is desirable.
•    Effective communication and inter-personal and skills. This is essential.
•    Curious with good decision making and problem-solving ability

The base location for this role will be split between the Birmingham office and working from home.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: 
Email: hsbc.recruitment@hsbc.com 
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.