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Locum Relationship Assistant in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Locum Relationship Assistant - 37.5 hours

Ref: 19044

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Fixed Term

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Our Locum Relationship’s Team are looking for an Assistant to join their newly created team. Working alongside 3 other colleagues you will be providing our Joint Venture Partners with operational support. You will be the first point of contact ensuring all queries are answered professionally and promptly. This is a new team that’s launched in the business – it’s a very exciting time to join, as the team is evolving and constantly growing. You will also be liaising with different stakeholders across the business, and growing and building relationships.

Key Responsibilities

  • Manage the team inbox on a rota system
  • Manage a database of Locum Vet / Nurse and Practice availability, to facilitate the engagement of both parties
  • Proactively manage and be responsible for onboarding processes such as producing contracts, checking ID and Professional Registrations and Insurances
  • Process data and generate contracts through our internal HR system
  • Conduct IR35 Compliance Assessments
  • Process Right to Work verification documents
  • Ensure that files are fully completed and compliant, to meet audit requirements
  • Provide weekly activity reports as required to Line Manager
  • Ensure that you always work within the boundaries of current employment legislation and the General Data Protection Regulation (GDPR) when handling colleague data and throughout the activities or projects you are involved in

About You

  • Have a flexibility and willingness to learn
  • Enthusiastic, positive, and determined
  • Embrace change
  • Articulate and confident
  • Proactive in your thinking and approach
  • Enjoy working across different work streams simultaneously



  • Ability to work, and stay calm under pressure, set priorities, complete tasks, and meet deadlines
  • Manage own time and workload effectively
  • Confident and effective communicator (both written & verbal), providing excellent customer service
  • Ability to build relationships with key stakeholders
  • Must be able to effectively read and interpret information, present numerical data in a clear and simplistic manner, and skilfully gather and analyse information


  • Understanding of Recruitment and Onboarding processes
  • Knowledge of Eligibility to Work in the UK and Statutory requirements

About Us

The Pets at Home Vet Group has 440 practices, approximately 400 of which are operated as individual Joint Venture businesses. Our ambition is to be the best vet group in the world, and we are committed to delivering innovative and world class clinical care. Our Group has been built on the principle of clinical freedom for our Joint Venture Partners (JVPs) and we are committed to supporting practices to build a culture of clinical excellence.

The JVPs are the partners and clinical leaders of our Joint Venture practices and are responsible for delivering an exceptional standard of care to their clients and patients. Care that is patient-centred, evidence based, brand defining and innovative, given by talented, well trained, motivated, thoughtful and compassionate individuals working together as a strong team.

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances



Organisation: Pets at Home

Date Posted: 16-06-2023

Expiry Date: 01-07-2023

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF
Type of Contract
Graduate jobs
Profession type
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate jobs