Technical Program Manager (23445) in London

Please note, this role can be remote based in the UK

Holland & Barrett International is striving to be the world's leading health and wellness business.  Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart. 

We're on a mission to make health and wellness a way of life for everyone – and technology is at the heart of our future plans to become a leading omni-channel retailer. We're building some great products, and we're investing in the rapidly advancing technology that is helping our customers meet their health and wellness goals. We're delivering more speed in the retail experience, greater convenience in service and delivery, and increasing personalisation in our brand and product propositions, both in-store and online.

Collaborative, working at pace and always with a strong customer focus in everything we do. We love the cloud, we prefer building the right solutions over buying generic ones, and we embrace automation and testing in all things software, infrastructure and data.

About the role

As a Technical Program Manager at H&B, you will deliver cross-functional technology programs, influencing and collaborating with engineering teams, product managers, and business colleagues to release new products and features. 

You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space impacting millions of people's lives.

You will anticipate bottlenecks, provide escalation management, anticipate, and make trade offs, and balance customer and business needs versus technical constraints. You will work on maintaining existing products, developing new features, and supporting new product development

• Lead and work effectively with Project Sponsors and Engineering Teams to define and deliver complex features.
• Anticipate, identify, assess, track and mitigate issues and risks at multiple levels.
• Create, maintain and disseminate program information to stakeholders.
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities

Skills and experience

• Extensive Technical program management experience in a related industry
• Experience in Software Development, Architecture or QA is essential to building credibility and relationships with engineering teams – specifically cloud computing experience (preferably AWS), DevOps, Test Automation, Continuous Delivery, Deployment Strategies (canary release, blue-green, etc)
• Ability to articulate complex technology concepts to numerous audiences at multiple levels of the organisation
• Extensive experience with agile development methodologies and software development lifecycles 
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on programs

Our benefits

• We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
• We offer a 10% incentive scheme, based on company  performance – when we win, so do you
• Learn from the best – at H&B you'll have the opportunity to enhance and expand your skills and shape your career
• We want you to produce your best, so we provide you with the best tech equipment
• Stay healthy with a 25% discount on all product ranges to help you live well
• We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed

About H&B

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation. 

We are a growing and pioneering business.  Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary.  As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.