Global Head of Wholesale Technology Service Operations in London

Global Head of Wholesale Technology Service Operations –

Some careers grow faster than others.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. 

We are currently seeking a bold and experienced Global Head of Wholesale Technology to join the team

·         Engaging all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability             metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident                     process when risk appetite is breached

·         Acting as a conduit to the Service Management Practice as a whole from the Technology team, and ensuring that operability requirements are given appropriate focus throughout            the development and operations lifecycle

·         Ensuring an effective engagement process is in place that demonstrably adds value to all target stakeholders

·         Collaborating across DevOps teams to ensure consistency, and continuously improve Service Management Process execution

·         Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability

·         Deliver significant and measurable value to business and technology by helping to reduce toil and incident volumes across Wholesale Technology

·         Ensure the smooth operation of IT systems with clear ownership of issues, escalation of critical incidents and clear communications to business lines.  Ensure there is appropriate            follow-up on all incidents, so any lessons learnt are communicated and taken across all teams.

·         Ensure due diligence and appropriate processes are followed across the Service Management estate with the objective of improving quality whilst increasing cost-effectiveness                and achieving excellent levels of risk-management

·         Proven experience in technology and demonstratable track record within management/leadership capacity.

·         Proven record to drive Best Practices, enhance existing controls, deliver high quality metrics and analysis to increase production stability and resiliency and look for opportunities              to automate manual processes.

·         Proven record in managing large technology estates and production services teams.

·         Strong people skills (change agent, decision making, influencing, management, communication)

·         Manage all deliverables within Group’s guideline e.g., fitting the TOM, compliance to Global Standards, meeting Audit expectations.

·         Ensure interoperability with other IT teams and applications especially infrastructure teams.

·         Strong communicator and a natural diplomat

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email:  

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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