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Asset Servicing Client Service Associate in London

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an individual to join this team in the role of Asset Servicing Client Service Associate

The primary purpose will be Working alongside Asset Servicing Operations Teams, the wider MSS Operations, Account Management and Client Executives, the key purpose of the role is to ensure that we deliver a service proposition that meets clients’ requirements for exceptional service while also recognising and adapting to changing client requirements as automation and digitisation reduce reliance on operational dependencies and interaction day to day, and clients seek to extract additional, long term value from their service providers.

In this role, you will be responsible for:

  • Single Point of contact for Asset Servicing transactional queries
  • Production and Analysis of client query data
  • Continuous Operational Improvement by working with stakeholders to improve client experience.
  • Attendance to Asset Servicing service review meetings
  • Supporting Client Onboarding activities, including RFPs

To be successful in this role you should meet the following:

  • Relevant years of Asset Servicing Processing Experience
  • Track record in establishing and maintaining client relationships.
  • Proven ability to adapt to changing demands of the industry, clients and internal stakeholders.
  • Demonstrable track record as a team player with the capacity to positively contribute to department strategy.
  • Fully proficient in understanding regulations that drive the securities services sector and in particular those that govern client services.

The base location for this role is London

You’ll achieve more when you join HSBC

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: 
Email: hsbc.recruitment@hsbc.com 
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Extra information

Type of Contract
Graduate jobs
Profession type
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Accountancy jobs | Graduate jobs