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Stakeholder Engagement Manager in London

Job description

Big Bank Funding. FinTech Thinking.


Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.


Role Description:

Strategic Services and IT COO are the core central Technology teams responsible for the operations, and strategic transformation, of HSBC Technology. They provide strategic direction, transformation and operational oversight over a c. $7bn annual budget, for 50k+ Tech professionals and 9k+ applications.


The Stakeholder Engagement Manager will be responsible for shaping and delivering the communication and engagement agenda, stakeholder management, and people initiatives in service of Strategic Services & IT COO (c. 2,000 people).

Working closely with the Technology Operations Director, Head of Business Management and Global Head of Strategic Services and IT COO, the incumbent will define and execute a communications and engagement Roadmap which unites and connects individuals within those functions as ‘one team’.

They will also work to ensure the continuation and success of a number of internal People programmes, including Learning, Training & Development, providing opportunities and enabling our people to fulfil their career ambitions.

They will be expected to drive some of their work agenda through the creation of Working Groups across the functions, connecting resources who possess a passion for Stakeholder Management.

The role holder will build strong, collaborative relationships with a number of stakeholders at all levels including the Global Head of Strategic Services & IT COO and his leadership team, as well across the Strategic Services and IT COO teams.


Communications and Engagement

·         Pivotal role in creating a sense of community and belonging amongst Architecture resources across Technology, some of which are embedded within other teams, increasing engagement for staff through targeted, meaningful and consistent activity.

·         Shapes and delivers communications and engagement plan and ensures that it connects back to and compliments the broader Bank and Technology comms calendar.

·         Assists the Head of Architecture and his Exco in creating and disseminating high quality, clear and engaging content for a range of key stakeholders.

·         Drives the agenda and organisation for forums including All Hands calls, Town Halls, Employee exchanges, and any others as appropriate.


Training & Development

·         Support the leadership team in driving the Training & Development Strategy forward

·         Engage the organisation to ensure continued pipeline into, and finalise content for, programmes such as Athena and Principal Architect Programme

·         Oversee creation, maintenance and communication of Learning Pathways for the Technology Architecture community


People & Culture

·         Support Operations Director in the agenda to ensure we have a happy, healthy, balanced and psychologically safe workforce. This includes but not limited to:

o    Diversity and Inclusion – represent the department at, and connect with, various D&I forums across Technology

o    Mobility – support the agenda to encourage cross-pollination of architects across Technology

o    Talent – creation of forums to identify and manage talent across the organisation

o    Psychological Safety – ensure the concept is widely understood and work towards embedding into the culture of the organisation


Collaboration and Networking

·         Represents Technology Architecture at key committees and forums for e.g., Technology Engagement Network and collaborates and establishes close links across the group, regions and the broader bank to ensure sharing of best practice and consistent approach where appropriate.

·         Drive forward positive change across the organisation through informal leadership over a network of colleagues who contribute to comms and engagement – engage and energise this community to support the Stakeholder management agenda


Essential Skillset/Experience:


·         An experienced stakeholder management professional with a track record of successful delivery and high impact outcomes within Technology

·         Internal communications experience working in large Technology organisations with demonstrated experience of successfully managing complex projects, involving multiple stakeholders

·         Demonstrable success in designing and implementing high-quality and compelling internal communication in a complex organisation

·         Experience designing and building Training and Development strategies.

·         Excellent interpersonal and communication skills with the confidence to work effectively with senior executives across regional and global geographies

·         A motivated and proactive self-starter who is also a strong team player with excellent stakeholder management skills who can work collaboratively at all levels across a variety of diverse networks

·         Ability to manage multiple threads of work under pressure and to tight turnaround times


Continue to grow with our internal opportunities.

 A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. The role will be based in London but some travel may be required. This role supports Hybrid working.


We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.


HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.


If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500.


Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process

Extra information

Type of Contract
Graduate jobs
Profession type
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | ICT Jobs | Graduate jobs