Senior Product Manager (24125) in London

Holland & Barrett is committed to providing high-quality products and services that promote holistic well-being. Wellness Futures is the innovation arm of the company, which looks to buy, build or partner with future business models. As part of our strategic expansion, we are looking for a talented and experienced Senior Product Manager to join our team and lead the development, optimisation, and growth of our digital wellness services marketplace.

Role Summary:

The Senior Product Manager will be instrumental in driving the success of our digital wellness services marketplace. This role requires a highly curious, motivated, and competent individual with a proven track record in product management, particularly in coordinating engineering teams and integrating 3rd-party applications in a headless ecommerce structure. The successful candidate will possess strong leadership skills, technical acumen, and a deep understanding of the digital marketplace landscape.

Key Responsibilities:

Product Strategy and Vision:

• Develop and maintain a clear and compelling vision for the digital wellness services marketplace aligned with the overall business strategy.
• Identify new market opportunities and innovative product features to enhance the platform's offering and drive customer engagement.
• Define and prioritise product roadmaps based on data-driven insights, customer feedback, and industry trends.

Cross-functional Collaboration:

• Collaborate closely with external engineering teams, UX/UI designers, marketing, and other stakeholders to ensure the successful delivery of the marketplace's features and improvements.
• Effectively communicate the product vision and roadmap to all relevant stakeholders, ensuring alignment and buy-in.

Technical Integration and Headless Ecommerce:

• Lead the integration of 3rd-party applications and services into the headless ecommerce architecture.
• Work closely with technical teams to ensure seamless and efficient integration of new functionalities.
• Ensure platform scalability and performance meet the demands of a growing marketplace

Product Development and Optimization:

• Oversee the end-to-end product development process, from ideation to implementation and post-launch monitoring.
• Conduct A/B testing and other experiments to optimise user experience, conversion rates, and overall marketplace performance.
• Analyse key performance metrics and user feedback to identify areas of improvement and implement iterative enhancements.

User Experience and Design:

• Collaborate with UX/UI designers to create a visually appealing and intuitive user interface that aligns with the company's branding and enhances user engagement.
• Champion user-centric design practices and conduct usability tests to gather valuable insights.

Market and Competitive Analysis:

• Conduct thorough market research to stay informed about industry trends, competitor products, and customer needs.
• Utilise market insights to position the digital wellness services marketplace effectively and drive competitive advantage.

Data-Driven Decision Making:

• Use data analytics and key performance indicators to make informed decisions and prioritise product initiatives.
• Regularly analyse user behaviour and engagement patterns to identify growth opportunities and address pain points.

Requirements:

• Ideally a Bachelor's degree in Computer Science, Engineering, Business, or related field. Master's degree is a plus.
• Proven experience (5+ years) in product management, preferably in digital marketplaces or ecommerce platforms.
• Strong technical background with experience in coordinating engineering teams and working with headless ecommerce architectures.
• Solid understanding of integrating 3rd-party applications and services into digital platforms.
• Familiarity with the wellness industry and understanding of customer needs and preferences in this domain.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision making.
• Strong leadership and communication skills to collaborate effectively with cross-functional teams and stakeholders.
• Experience in Agile development methodologies and working in fast-paced, dynamic environments.
• Proven track record of delivering successful products and driving growth.

Joining Wellness Futures, the innovation arm of Holland & Barrett, as a Senior Product Manager will offer an exciting opportunity to shape the future of digital wellness services and contribute to the well-being of millions of customers. If you are a self-driven, innovative, and passionate professional, we invite you to apply and be a part of our dynamic team.

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

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