Product Manager - Personalisation (24201) in London

We are seeking a curious and experienced Product Manager to lead our Personalisation product and engineering squad at Holland & Barrett, the leading health and well-being retailer in the UK and aboard. As the Product Manager for Personalisation, you will be at the forefront of delivering an exceptional  customer experience across our stores, app and web both in the UK and global markets. The role will be instrumental in driving growth for Holland & Barrett while enhancing the overall customer experience, providing customers with tailored advice, guidance, and product recommendations to achieve their health and wellness goals. 

Responsibilities: 

• Lead the Holland & Barrett personalisation squad to define and execute the ideal customer experience across all H&B instore and online channels, ensuring alignment with our product (OKRs). 
• Collaborate day-to-day with the engineering squad to develop and implement a comprehensive product roadmap, ensuring the timely delivery of high-quality products and features. 
• Work closely with cross-functional teams, including data science, design, engineering, marketing, and trading, to deliver a seamless and engaging customer experience that aligns with the company's overarching goals. 
• Utilise customer insights and data to identify opportunities for reducing customer pain points and driving growth through personalized experiences. 
• Communicate effectively with technical and non-technical teams, fostering a collaborative environment to ensure the successful delivery of products. 

• Engage with senior leaders, providing transparency in decision-making and planning processes. 
• Collaborate with stakeholders across multiple squads to drive and execute the overall product strategy, fostering a cohesive approach to personalisation across the organization. 

Experience: 

• 2-4 years of proven product management experience, with a strong preference for candidates with experience in personalistion and retail/e-commerce /data domains. 
• Demonstrated track record of delivering high-quality products at a fast pace, resulting in measurable business growth and enhanced customer experiences. 

• Strong command of lean UX principles, including A/B and MVT testing, to continually improve and optimise our personalisation efforts. 
• Strong experience in delivering e2e customer experience, journey mapping, cross-squad dependency mapping and ability to influence multiple squads and stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to set up, report, and interpret data using a variety of tools such as Google Analytics, Optimizely, and Content Square. 
• Exceptional written and verbal communication skills, enabling effective communication with both technical and non-technical teams. 
• Proven ability to work collaboratively across multiple squads and stakeholders, fostering a culture of teamwork and cooperation. 

• Desirable: A deep understanding of machine learning, product recommendations and omni-channel experiences 

If you are passionate about driving meaningful customer experiences through personalization, have a track record of successful product management, and are eager to contribute to the growth and success of Holland & Barrett, we encourage you to apply. 

• Pension company contribution = 3%
• Incentive scheme up to 10% of annual salary, based on company performance.
• Your wellbeing is paramount so you can get away and take 33 Days Holiday per year.
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Private Medical Care (Self after 1 year)
• Career progression.
• Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Stay active in the Onsite Gym at our Nuneaton Hub!
• We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!