International Social Security Services Consultant - People Advisory Services - UK&I (London)

Organisations are having to become much more adaptable to change as they face new workforce challenges because of globalisation, changing demographics, emerging technology, innovation, and regulatory demands. 

We are growing fast and looking for those who share our values, believe in the importance of the people agenda, and have (or are looking to gain) experience in organisation and workforce transformation and transactions, change experience and learning, culture and leadership, digital HR, rewards, and people mobility, to join us in PAS.

Ernst & Young's International Social Security (ISS) Practice is the number one global provider of social security services. The current dedicated ISS team based in London includes ex-social security administration staff, qualified accountants, and tax advisors with backgrounds in expatriate tax, immigration, and assignment management. The Group manages a global range of Social Security advisory and compliance work relating to individuals moving to and from the UK and between any other two country combinations throughout the world.

Your key responsibilities 

• To assist in the coordination of International Social Security service delivery to several multinational clients. The post will entail responsibility for overseeing aspects of the established ISS advisory practice EY offers its clients, including:
• Accurate and timely maintenance of tracking databases and dealing with day-to-day queries from internal and external customers relating to the process.
• Day-to-day responsibility in managing the ISS client mailbox, ensuring delivery of "Core" Global ISS compliance services.
• Responsibilities will include responding to (internal and external) emails within the agreed timeframe.
• Be able to use ISS web-enabled tools to deliver compliance and advisory services.
• Be expected to develop a broad technical knowledge of International Social Security matters to enable them to facilitate the compliance process, identify problems, source solutions and, ultimately, be practical and client focused.
• Become technically competent in ISS regulations (UK, EU, and Totalisations) and awareness of ISS domestic regulations of other countries globally.
• Managing Out of Scope request databases.
• Drafting complex certificate of coverage (CoC) applications.
• Responsible for financial tasks relating to client engagements including drafting of overall summary of financial positions, monthly fee schedules, invoices, credit notes, and resolving accounts receivable queries.
• Delivering management reports on their accounts.
• Delivering ISS Business Intelligence reporting on their accounts.
• Draft ISS technical advice regarding social security compliance obligations and opportunities on a global basis.
• Provide social security/Benefits/Healthcare advice to clients and/or assignees, which may be by telephone and email.
• Liaise with Government departments in both the UK and internationally.
• Draft correspondence to clients and take on ad hoc projects. 

Skills and attributes for success

You will have extremely strong coordination skills, be meticulous in detail, self-motivated with strong influencing and problem-solving skills with the ability to multi-task. The ability to work in small teams as well as actively able to contribute to the overall larger Group is essential. Your ability to deliver accurately to tight deadlines whilst managing stakeholder relationships will be a result of your excellent organizational and project management skills. A strong case management skill set is beneficial.

Experience/Qualifications:
               

• Client-focused
• Well presented
• IT Literate (prior use of Microsoft Excel, Microsoft Word is essential)
• Organisational and project management skills
• Ability to multi-task
• Ability to work in a team
• Ability to adapt to new processes and learn new skills
• Self-motivated
• Problem-solving skills
• High attention to detail

Experience in a client service environment in Expatriate Tax / NIC / Payroll would be beneficial although this is not essential.

 What we look for  

We are looking for people who can demonstrate effective change and technical expertise in shaping and delivering high-impact communications and engagement activities. We look for creativity, resilience, and people with the skills to build strong internal and external networks. We want people who are motivated and passionate to work on different client projects across a range of sectors, and who display curiosity and enthusiasm when faced with clients’ unique challenges in the world of International Social Security.  

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. As a purpose-driven organisation, we are also proud to offer multiple opportunities to volunteer with our global corporate responsibility programme – .

Plus, we offer: 

• Coaching and feedback from some of the most engaging colleagues around
• Access to a range of client projects
• Opportunities to develop new skills and progress your career
• Flexibility within a truly diverse and inclusive organisation

About EY 

EY is a global professional services organisation providing consulting, assurance, tax and transaction services. We are dedicated to doing our part in building a better working world for our people, our clients, and our communities. And we are united by our shared values and a dedication to delivering exceptional client service 

We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Last year in the UK, nearly 2,000 of our people were promoted or progressed within their grade, and we are significantly increasing the number of partners in the UK. So, when you build something better at EY, we make sure you’re rewarded.

Our People Advisory Services practice has over 10,000 practitioners operating within a globally integrated team, bringing their skills, insights, and experience to support our clients.  

Driven by our focused insight and innovation, PAS is best positioned to advise and influence our client’s activities at the senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people. As a result, we’re continually seeking new markets, new perspectives, and better ways to deliver value. 

EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.