Continue to grow with our internal opportunities.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. The role will be based in London but some travel may be required. This role supports Hybrid working.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.
You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking (only available via internal access).
If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
IT Service Owner
Big Bank Funding. FinTech Thinking.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
Role Description:
You will join our dedicated team in Distributed Compute responsible for Product Management and IT Service Ownership. IT Service Ownership maintains effective controls of the services supporting the Linux, Windows, and Virtualisation infrastructure in HSBC.
Working to rapidly respond to Cybersecurity control requirements as and when they arise, the Candidate will be responsible for maintaining the Book of Work in relation to Distributed Compute’s IT Services.
You will work with key stakeholders to provide sustainable Capacity Planning and ensure Compliance with Operational and Audit Requirements
Our purpose and vision is to provide industry leading Service Governance and Management of the Solutions and Infrastructure which support HSBC’s global business through a collaborative and standardised approach, with the primary goal to keep production safe and maintain effective control of the Distributed Compute IT estate.
Responsibilities:
· Work with Colleagues Adopt ways of working and behaviours that ensure end to end Application / Service are secure and up to date.
· Support and Guide Colleagues who are ITSOs and Delegates understand remit of their role and where other team members, stakeholders outside of their team contribute to their accountability of end-to-end service / applications.
· Collaborate with IT Control Owners (Group and Federated) to reference Accountability and Responsibility consistently across controls.
· Guide Stakeholders across technology (Regions, Functions, Businesses, Programmes) in activities involved in maintaining effective control of HSBC IT Estate.
· Liaise with Business Owners to discuss and document outstanding Risks and Issues, acknowledge or accept with associated remediation plans.
· Engage with Strategy programmes to simplify and automate Control Task activities which will achieve the outcomes of reducing manual attestation activities, and transitioning towards Automated Assurance.
· Consult with and obtain guidance collaboration from architects, project teams, Production support and Engineering teams.
· Drive and consolidate the reduction of infrastructure complexity.
· Ensure service quality targets are met for offered services.
· Support Product management to define product roadmaps.
Role will be based in Sheffield – Hybrid working
