Full-Time Operations Officer Collections role in Brighton

What are you going to do:

We are looking to fill a Full-Time Operations Officer role in Brighton. This role is a permanent position, where hybrid working is an option, as well as working part-time. The annual salary is annual salary of £26000.

The company

You will work for a bank with origin in the Netherlands. This bank is internationally cross border organised and has operating companies in Germany, France, the United Kingdom and the Netherlands.  The ABF is designed as a specialised business subsidiary within the bank. In the UK, the company consists of about 150 FTEs. In the UK, ABF is positioned between the high street banks and the independents, with the balance
sheet and structuring capabilities of a high street bank and the flexibility of an independent. ABF’s market share in the UK is just over 2%, with the ambition to grow to 5%.

The role and department

The Operations department is made up of the following teams; Collections, Operational Treasury, Data Management and Asset Administration. Operations plays an integral role in providing a variety of key support functions to front line and client facing services.

To provide clients with a high quality, effective and sensitive collections service which balances the needs of the Client together with the policy and guidelines of the company whilst balancing risk elements against service. The Operations Officer Collections will monitor and control a specific portfolio of clients ensuring both service levels and security are maintained.

Key result areas

Receivables – Ensures timely payment by debtors are made in accordance with team service
level agreements, so that targets and deadlines are being met. Measures include; DSO, 90+ Aged Debt and Cash Allocation.

Risk Handling – recognises and flags up the (potential) risks in cases of departure from the standard procedures, proceeds accordingly and reports such cases to the Team Manager.

Improvement Proposals – identifies possible ways of improving processes and procedures. Develops improvement proposals and is involved in their implementation.

Achieving and recording KPIs and KRIs.

Requirements

Required employment experience / skills:

• Knowledge of business sales ledger administration;
• Knowledge of office programmes (Microsoft Office, Intermediate excel, Microsoft Teams);
• Business to Business collections;
• Negotiating skills / Confident using the phone;
• Able to prioritise work;
• Willingness to learn;
• Identify and develop process improvements;
• Experience : 2 – 3 years.

What we offer:

• An annual salary of £26000;
• Hybrid working is an option;
• Work full-time;
• This is a permanent placement position;
• Work for an international bank with great expansion plans in the UK.

Apply

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Extra information

Status

Closed

Education Level

College, University, Other

Location

Brighton

Working hours per week

32 - 40

Type of Contract

Full-time jobs, Temporary full-time jobs, Placements, Work-from-home jobs

Salary indication

£26,000 Per Year

Responsible for

To provide high quality, effective and sensitive collections service

Profession type

Admin / Secretarial, Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English